Define Telecom Management?
Telecom management can be defined as a process that involves that actions required to safeguard that an organization realizes the supreme profits from its telecommunication services and resources. The corporal services and assets must be defined and a baseline inventory of current propensities such as wire-line, wireless and data and the expenses must be created in order to achieve extreme profit on investment. The voice and data system also needs to be examined for dimensions and amenities that are not being presently consumed or which are surplus to present and upcoming requirements. After this optimization, the standard for future services and capability migrations, technology enrichments or cost reserves is defined and can be used to measure both savings and developments as well as to accomplish costs and service. Telecom management plays a significant role in call centres since call management holds a special place in the telecommunications industry and is the method of designing and executing rules and limitations governing the channeling of inbound telephone calls. Call management also implicates the use of calling features such as IVR menus, call queues, hunt groups, and recorded statements to provide a customized experience for the caller and to exploit the effectiveness of inbound call management.