Total Quality Management Certification
Chapter 1 :Introduction to Total Quality Management
 
  • Introduction to Total Quality Management
  • The Final Certification Test
  • Total Quality Management
  • What is Quality?
  • Why a Quality Management System is required?
  • What is Cost of Quality?
  • Benefits of a Total Quality Management System
  • Foundations of TQM
  • Foundations of TQM...Continued
  • Comparison of TQM with Traditional Management Practices
Chapter 2 :Important Aspects and Principles of TQM
 
  • Important Aspects and Principles of TQM
  • Commitment to Customers
  • Gathering and Analyzing Data
  • Human Resource Management
  • Continuous Improvement
  • TQM and ISO 9000
  • Elements of a TQM Organizational System
  • Elements of a Quality Cost System
Chapter 3 : Paving the Way for Organizational Transition to TQM
 
  • Paving the Way for Organizational Transition to TQM
  • Building a Quality Framework
  • The Development Stage
  • Communicating the Quality Strategy
  • Measuring Performance and Feedback
  • Measuring Performance and Feedback...Continued
  • Measuring Performance and Feedback...Continued
  • The Implementation Stage
  • The Evaluation and Control Stage
Chapter 4 :Quality Management Systems and Tools
 
  • Quality Management Systems and Tools
  • Business Process Reengineering (BPR)
  • Benchmarking
  • Quality Function Deployment (QFD)
  • Malcolm Baldrige National Quality Award
  • Six Sigma
  • Lean Manufacturing
  • Tools for Total Quality Management
  • 7 Quality Control (QC) Tools
  • 7 Quality Control (QC) Tools ...Continued
  • 7 Management and Planning (MP) Tools
  • 7 Management and Planning (MP) Tools...Continued
  • 7 Management and Planning (MP) Tools...Continued
  • Statistical Process Control
  • Design of Experiments (DOE)
  • Failure Mode and Effects Analysis (FMEA)
Chapter 5 :TQM in Various Fields
 
  • TQM in Various Fields
  • TQM in Manufacturing
  • TQM in Healthcare
  • TQM in Education
  • TQM in Construction