Help Desk Certification for a successful career

Help Desks are often crucial to the quality of the customer service management of organizations nowadays. This should come as no surprise to you, taking into consideration the strong competition between companies to get an edge over their competitors. It is especially those involved in commercial activities that usually set up help desks to ensure effective communications with their customers. Such enterprises are looking for skilled people to deal with such a job, because these persons can bring their valuable contribution and influence the success of the business with their approach. This is why in this article we will draw your attention to the insights of an activity in help desks and to the skills needed to handle the job properly. Once you have the skills and fancy the idea of pursuing a career as help desk specialist, we will try to convince you of the benefits brought by a certification that testifies your abilities.

We should begin by having a closer insight to the necessity of help desks nowadays. Help desks are very important support services because they are an effective method of communication between a company and its customers. Existing clients and potential customers can call help desks to inquire about the available or upcoming products, services or promotions. They can also ask questions about a company’s policies or advertising campaigns. Such people expect to receive useful information and have their problems solved in a professional and efficient way. If at the other end of the line they encounter a disrespectful, fractious and bad informed employee, it is likely they will give up buying the products of the respective company because such employees affect the reputation of a company in a negative way. The main objective of a help desk specialist is to boost customer satisfaction. When applying for such a job you must be aware you will also meet or talk to disgruntled customers. This is, undoubtedly, a challenging situation, because you will need to tackle the problem in such a way so as to solve it while simultaneously convincing the respective client not to give up on the products or services provided by the company you work for. When targeting a job at a help desk you must be aware you will meet a variety of people, each one having its own personality and attitude. This is why you need to figure out the best approach so as to accomplish your job duties without affecting the image or the reputation of your company. It is obvious you cannot achieve these goals without strong interpersonal and technical skills. You must not only master the technicalities involved, but also adopt the suitable attitude in each situation so as to handle the job effectively.

Employers expect their help desk employees to have the right balance between technical and interpersonal skills. To succeed in this line of work, you must have a variety of skills. You must know the adequate terminology, be a very good listener, be empathic and put yourself in the customer’s shoes, you must know what to say, how to say it and what expressions to avoid, you must have verbal skills, you must be assertive, you must efficiently handle conflict situations and the list goes on. There is a variety of communication skills needed if you want to be appreciated as a good professional in this field. It is often that organizations set up help desk teams to deal with customer service, so you must also have team skills and prove to be a valuable member of the team.

Online Help Desk Test

If you think you are help desk material you can pursue a job as Help Desk Operator, Analyst, Manager or Relationship Coordinator. Skill testing is a great way to assess your knowledge and the most convenient alternative for you to stand out from the crowd would be to get a Help Desk Certification from a worthy provider. Brainmeasures.com is the global leader in online certification and employee testing and could be the best alternative for you. The Help Desk exam is one of the many hiring tests on office skills provided by this company and it has been designed by experts in this field. As a consequence, nobody could question its quality or your result. Upon getting certified, you will enhance both your career and financial perspectives. For instance, while the average annual salary of a Help Desk specialist is $51,000, with this certificate attached to your resume you could increase your earnings. So you should not hesitate and choose Brainmeasures for this valuable certification for your career.

Syllabus:

  • Basics
  • Help desk general
  • Help desk organization
  • Help desk teams

No. of Questions

40  multiple choice questions.

Each question has between 2 and 5 options out of which 1 or more may be correct.

Pricing and Payment Options

Free US payable through any of the following:

Secure online credit/debit card transaction

The fee includes the cost of the hard copy certificate of accomplishment and world-wide mailing charges.

Notes

All the information regarding this test has been clearly stated inside the login account and you must read it properly before starting your test. Good luck !

Test Re-take Policy

You can take any no of retakes, they are free!!

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