Call Center Terminology Certification for your career in support service

Nowadays it gets more and more challenging for companies to maintain effective business relationships. Only corporations with initiative and good management of customer relationships are likely to achieve a sustainable success. At present times, the competition for getting an edge on the market is very strong and this is why more and more companies have understood they need to do everything to keep customers satisfied and eager to continue buying their products or services. This is why we will bring into discussion in this article a key aptitude in the eyes of employers nowadays: the customer service aptitude. We will present you the skills needed for coping with a career in support service and the challenges of a job in call centers. Once you have the necessary aptitudes you should also try to get certified if you want to stand out from the crowd and in the final paragraph we will present you the reasons why you should take the Call Center Terminology Certification.

Taking into consideration the strong competition between companies to get an edge over their competitors, we can say the quality of the customer service management is crucial to organizations nowadays. This is why such enterprises are looking for skilled people to deal with such a job, because these persons can bring their valuable contribution and influence the success of the business with their approach. More and more large companies are setting up help desks and call centers to improve their customer relationship management. Existing clients and potential customers use call centers to inquire about the available or upcoming products, services or promotions. They can also ask questions about a company’s policies or advertising campaigns. Such people expect to receive useful information and have their problems solved in a professional and efficient way. This is why employers are looking for skilled people to do the job and having support service aptitudes would give you a clear advantage over your peers if you want to pursue a career in this field.

Call center jobs are done on a remote basis by making use of one or many telephones and computer equipment. There are two types of call center jobs: ones that are inbound and that suppose receiving calls from customers and ones that are outbound and suppose making calls. A good example of an outbound call center job is telemarketing, in which employees are doing direct sales work. Outbound careers in call centers may also involve promoting new products and services to a list of potential or existing customers. On the other hand, inbound call center jobs are more challenging because they are unpredictable. You can never know what you will be dealing with on each call you receive. You don’t know who will be calling, what will be the problem arisen, complaint or request for information. This is why employees in inbound call center jobs must be very well prepared and have an in-depth knowledge of the products, services and policies of the company they are representing. It is obvious that you cannot be appreciated in this domain if you don’t have interpersonal skills. There is a variety of communication skills needed if you want to be acknowledged as a good professional in this field. When applying for such a job you must be aware you will also meet or talk to disgruntled customers and you must carefully manage such situations.

Online Call Center Terminology Test

If you think you have support service aptitudes you could pursue a job as Call Center Operator or Agent, as we have already seen. Hiring tests are a great way to assess your knowledge and the most convenient alternative for you to stand out from the crowd would be to get the certification we mentioned in the introduction from a worthy provider of skill testing. Brainmeasures.com is the global leader in online certification and online employee testing and could be the best alternative for you. The call center terminology exam provided by this company has been designed by experts in this field. As a consequence, nobody could question its quality or your office support certification. Upon becoming a certified professional, you will enhance both your career and financial perspectives. For instance, while the average annual salary of a call center operator is $35,000, with this certificate attached to your resume you could significantly increase your earnings. So you should not hesitate and choose Brainmeasures for this valuable certification for your career.

Syllabus:

  • Call center communications
  • Call center equipment
  • Call center personnel
  • Call Center Techniques
  • Call centers general
  • Managing a call center
  • Outbound and inbound call centers

No. of Questions

40  multiple choice questions.

Each question has between 2 and 5 options out of which 1 or more may be correct.

Pricing and Payment Options

$85 US payable through any of the following:

Secure online credit/debit card transaction

The fee includes the cost of the hard copy certificate of accomplishment and world-wide mailing charges.

Notes

All the information regarding this test has been clearly stated inside the login account and you must read it properly before starting your test. Good luck !

Test Re-take Policy

You can take any no of retakes, they are free!!

Related Courses