Call Center Test

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Topics covered - Syllabus

  • Call center communications
  • Call center equipment
  • Call center personnel
  • Call Center Techniques
  • Call centers general
  • Computer Skills
  • Grammar
  • Logical Ability
  • Managing a call center
  • Mathematical Skills
  • Outbound and inbound call centers
  • Perceptual Skills
  • Selling Skills
  • Spellings
  • Telephone and E-mail Etiquette

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Total Tested

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Total Passed - 3

Total Failed - 7

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