Section 1 : Introduction

 		Lecture 1 Introduction 2:12
Lecture 2 Course Purpose and Objectives 3:35
Lecture 3 Why it Matters - When We Fail Straight Talk 5:52
Lecture 4 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM Pdf

Section 2 : Characteristics and Values of Great Managers

 		Lecture 5 Characteristics of Great Managers 2:16
Lecture 6 Values that Enable Feedback 3:4
Lecture 7 Activity - How have the Values Worked for You- 1:18
Lecture 8 A Few Laws of Feedback 4:46
Lecture 9 How Things Can Go Wrong 4:1
Lecture 10 Activity - Creating the Right Mindset 1:19

Section 3 : Guidelines for Giving Feedback

 		Lecture 11 The Continuum of Engagement 2:26
Lecture 12 Guidelines for Giving Feedback 3:44
Lecture 13 A Model for Effective Feedback 6:27
Lecture 14 Activity - Practice Giving Feedback 1:1
Lecture 15 Setting Goals and Action Planning 4:28
Lecture 16 Continuous Improvement and Fact-Based Feedback 4:17