VPROCTOR FAQs

If You Don't Find Answer in the Frequently Asked Question below, then please Ask us the Question Here..

General

Security questions come from our database. On registration we ask you to complete your profile which includes 5 security questions, we randomly select those to verify your identity on the day you will take the exam.
No, you have to finish the exam in one go no breaks are allowed.
Please contact us at least 48 hours before your appointment. Since you can take the exam anytime within one year of enrolling so you can cancel the exam at 48 hour notice and reschedule it but if you fail to show up without cancelling then it would be considered one attempt and you will have to pay for test retake.
VProctor can accommodate individuals with most disabilities through one-on- one coordination. Because we use human proctors who can interact with the test-takers in real time, the service is able to make unique accommodations.
You can check how our Proctor system works, by clicking on the link given below.
https://www.youtube.com/watch?v=b3eKQddsZg8&t=150s
ProctorU uses technology to connect test-takers to live people. Our proctors are highly qualified professionals who strive to make taking an online assessment as seamless as possible for test-takers. New proctors undergo a two-week training program that ensures that they maintain the highest level of integrity throughout the identity authentication and test-taking process.
Proctors are trained to authenticate identity and monitor for specific behavior in real time; frequently checking in if they feel there might be an issue. Our approach is rooted in a unique combination of real people, innovative technology and industry standards, and is aimed at preventing cheating and identity fraud.
Yes. VProctor is able to proctor exams for 500 test-takers at once and two thousand in a day.

Getting Started

No, the time for your exam does not start until the exam itself has been opened.
Arrive at the time you selected when you scheduled the exam. If you have any technical difficulty or any other problems preventing you from logging in at your scheduled exam time, please use our LiveChat feature at the bottom of the screen.
Your proctor needs to verify that you are the person who is taking the exam. Non-photo IDs will not be accepted as a form of verification.
You will need one form of photo ID (i.e. driver’s license, passport, school ID, etc.) to show to your proctor, any materials authorized for use by your instructor (scratch paper, pencil, etc.), and a reflective device, such as a mirror, to show your proctor what is in front of you.
Before your exam, make sure that you test your equipment. You must have a web camera and a microphone so that you and your proctor may communicate. Make sure you also have your photo ID ready, as well as a mirror.

SCHEDULING

No, your course fee includes the charges for the exam and certificate.
Check the link below to learn how to schedule your exam.
https://www.youtube.com/watch?v=kyiQqcgYfdI&t=76s

TECHNICAL

Currently we only support google chrome, you can download it free, click here.
Our proctors cannot access your computer files without your knowledge. With your permission, proctors have the ability to view the screen and utilize the mouse and keyboard as if they were sitting next to you. Once the exam starts, the proctor will monitor everything on the computer screen, but can no longer utilize the your mouse and keyboard. During the entire process, a chat box is running on your computer, and you can see what permissions the proctor currently has at any time. The entire chat session log is saved, including a permanent record of what actions the proctor took while accessing your computer.
Our services work only on desktop and laptop computers. Tablets such as the iPad or Windows Phone operating systems are not supported. However, you may schedule appointments from these devices.
No, VProctor is not compatible with Linux.
Yes, VProctor is compatible with Mac OS X 10.5 or higher.
Any high speed internet connection is allowed as long as it meets the minimum download and upload speed requirements (check here). However, tethering your mobile device as a wireless hotspot is not supported because of inconsistent bandwidth.
Test your equipment by going to our system check page where our automated system will fully test your equipment.
You will need a working webcam, microphone, speakers, and a mirror or other reflective device. To check our technical requirements, please visit the tech requirements page.
No, you can only get one time slot for a test.

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