Six Sigma in Railways

The activities and services implemented and provided by a railway company should be carefully thought out. Everything should be planned to ensure that passengers obtain a pleasurable experience riding the railways or train. With the help of Six Sigma, a railway company can easily make improvements in the quality of their services. The methodology aims to make a significant reduction or full elimination of errors and defects in services so minimal delays, improved security and safety and better experience can be provided by a railway company.


Introduction to Six Sigma in Railways

As one of the most powerful and commendable quality methodologies at present, Six Sigma continues to be a huge help in a wide range of industries. One of the many companies and industries that are greatly benefited by the methodology is a railway company. Six Sigma in railways continuously receives great reviews because of its effectiveness in correctly developing better operations and performance in freight and railways. The fact that Six Sigma is a methodology which focuses more on boosting quality of products and services is a strong indication that it helps a railway company eliminate anything from its operations that can lead to the dissatisfaction not only of their customers but of their employees as well. Six Sigma in railways aims to help administrators of a railway company formulate the soundest decisions so they can continuously deliver the most reliable and efficient services while also meeting the usual requirements of passengers when riding their trains.

Importance of Six Sigma in Railways

Six Sigma mainly focuses on speeding up processes and using the most powerful tools that can be used in analyzing the flow of processes as well as delay times every time an activity is being carried out which is deemed to be used in a process. It also highlights the importance of separating non-value added processes to value added ones and aims to fully eliminate the detected items that do not really add value to a project or process. The methodology’s pursuit for perfection makes the results of applying Six Sigma in railways highly impressive.

If you are a railway company administrator, then working with a Six Sigma expert who knows exactly what is Six Sigma and how Six Sigma can be implemented in railways while making sure that successful results are achievable is extremely beneficial. What makes the methodology even more impressive is that it aligns with the demand strategy of the railway industry. It aims to stimulate volume growth, operational and governance efficiency, improved accountability, increased level of safety and reduced travel delays with the help of the most effective problem-solving and continuous improvement tools and strategies.

Design for Six Sigma (DFSS) in Railways

One of the most commonly used approaches by Six Sigma which can also be applied in a railway company is Design for Six Sigma (DFSS). It is an approach which aims to extend the Six Sigma process improvement concept to the designing of new services or products or redesigning of existing services or products along with meticulously designing supporting processes that help in delivering the most satisfying offers to the public. DFSS is extremely relevant in more complex product or system synthesis phase under the system development context. In the field of Six Sigma in railways, DFSS is also important. It helps railway companies in generating processes and better designs that will enable them to offer the best services especially to their passengers. An overview of what this approach can do to a railway company is shown in this image.

Design for Six Sigma when used in a railway company is usually executed by first analyzing the needs of customers with the help of train operations. It requires the collection of data regarding the needs of most passengers through Voice of Customer charts. It also involves making surveys that focus on identifying the specific things that delight the public about riding a train. This survey is done using Kano analysis. Quality Function Deployment (QFD) is also being used to determine the most essential parameters in providing the best service in the railway industry including time required to exchange passengers, door width and easy access to the train’s interiors. It is capable of pinpointing lots of interesting areas in the industry as shown in the following image.

Using the DFSS Approach to Make Great Improvements in the Operations of a Railway Company

The implementation of Six Sigma in railways is really a major help in allowing a railway company to continuously make great improvements in its operations. This holds true if the DFSS approach is also being implemented. Here is a table of the usual areas with complex issues faced by a railway company and how Six Sigma especially its DFSS approach can help in solving them.

Final Thoughts on Six Sigma in Railways

Considering the ability of Six Sigma to make quality improvements in the railways industry, it is safe to make an assumption that it can help a railway company stay on top. The ability of Six Sigma in railways to meet the unique requirements of different passengers, make their riding experience even more fun, comfortable, convenient and satisfying, reduce the risk of possible delays in travel time, decrease the possibility of dealing with accidents and improve the design of railways and trains is the reason why most railway companies decided to adapt it. Because Six Sigma primarily focuses on quality, making improvements and minimization of errors and defects, your railway company can definitely improve from working with a Six Sigma Black Belt certification holder or any other professionals in the field who are experts in the correct implementation and execution of the methodology.

Six Sigma Black Belt Certification- $150 |  Six Sigma Master Black Belt Certification- $150
Six Sigma Master Implementer- $150  |  Six Sigma Green Belt Certification- $85

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