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About the Course

Social CRM Certification

U$D

99

At Brainmeasures, we are always striving hard to develop and advance our systems by keeping ourselves updated with the latest trends and technology

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Important Note :

You will be given a reference e-book to read which has 310 pages And the test will be based on that e-book , you can take final test within 1 year of purchase.

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What is Social CRM?

Social CRM or customer Relationship Management refers to the practice of social media services, techniques and technology to empower organizations to involve with their customers.Social media introduces a new component into CRM because social media makes you deal with conversations and relationships instead of dealing with statistics and information. These conversations and relationships occur not just from establishment to consumer but also from consumer to consumer. For instance, assume yourself as a large brand on a social media site such as Southwest Airlines. You are constructing relationships with your supporters but you also have the capability to form relationships with and listen to and involve customers that are discussing about you. Social CRM has applications in customer service, marketing, and sales, comprising ofSocial engagements with visions. SocialCRM tools allow businesses to involve with their customers in a much healthier way by, for instance, paying attention to the sentiments about their products and services.In context to Social Customer Service, proprietorship of social media is flowing away from Marketing and Communication as engagement graduallyrecounts to inbound customer service-based matters. It is the inbound customer inquiries that lead to significant points of engagement and the construction of brand advocacy instead of social being seen only as a space for companies to convey outbound marketing messages.

Brainmeasures Social CRM Certification Course

The Social CRM online certification course discusses about all the important aspects of Social media and its advantages. Social CRM complements a deep coating of information onto traditional CRM by accumulating data gathered from social networks such as Twitter, Facebook, LinkedIn or any other social network site where a user openly shares information. The main advantage of Social CRM is the capability for companies to interact with customers in a multichannel retailing setting usually denoted as an omnichannel and communicate with customers in the same manner in which they converse with each other. Social CRM empowers companies to track a customer's social impact and source data from conversations arising outside of formal, straight communication. Social CRM also permits companies to save a complete audit history of all customer interactions, irrespective of social network they select to use, accessible to all customer care employees. An example of Social CRM in action could be: let us assume, A business, or even a customer constructs a fan page for your company or product in one of the most famous social media site, Facebook. Individuals who have a liking for your brand and the way you conduct your business will sign up as fans, building a venue for communication, networking and marketing.Brainmeasures is an ISO certified leading online professional certification company renowned for their online certifications and skill testing. After getting enrolled in this course, you would be awarded the certification by Brainmeasures.

Expected Salary after completing Social CRM Certification Course by Brainmeasures

The average salary of a CRM Manager is around $67,000 approximately. Salaries may vary depending upon personal experience and qualifications of an individual.

Highlights of Social CRM Certification Course

The Social CRM online certification course covers all the significant topics in relation to this subject, some of which are listed below:

Begins with discussing about implementing the new social business.
Defines Social CRM clearly and discusses about all its fundamentals.
How to overcome challenges to Social CRM?
How to court the social customer and explore the habits of the social customer?
Discusses about establishing the new social business model.
Discusses about refreshing marketing 2.0 for Social CRM.
How to align sales in Social CRM?
Discusses about building a customer loyalty and advocacy program.
Discusses about creating socially relevant customer service.
Discusses about supporting the age of mobility.
How to build a social organization?
How to enable and empower your employees?
Discusses about analyzing data to drive results.
How to keep up with the evolving technology?

Beneficiaries of Social CRM Certification Course

The Social CRM online certification course by Brainmeasures is really beneficial for all those individuals who are interested in managing the social CRM activity and improving the marketing for an organization. This comprehensive online course would not only provide you with enough information but also enhance your already existing knowledge and skills which will assist you greatly in your job and enable you to perform extraordinarily in your organization. Certifications by Brainmeasures are recognized and accepted worldwide.

Employment Opportunities after completing Social CRM Certification Course by Brainmeasures

There are ample job opportunities for certified professionals in Social CRM. Some of the main job roles that might be suitable for you are mentioned below: