Section 1 : Course Introduction
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Lecture 1 | Introduction | 00:07:09 Duration |
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Lecture 2 | Additional Resources | 00:06:37 Duration |
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Lecture 3 | Obtaining a Personal Developer Instance | 00:03:24 Duration |
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Lecture 4 | Important List v3 is no longer supported in New York and later releases | |
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Lecture 5 | INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM |
Section 2 : ServiceNow Overview
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Lecture 1 | Overview | 00:03:06 Duration |
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Lecture 2 | Environments | 00:01:10 Duration |
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Lecture 3 | Releases | 00:00:55 Duration |
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Lecture 4 | User Interface | 00:05:25 Duration |
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Lecture 5 | Quick Tour | 00:05:36 Duration |
Section 3 : Working With Lists & Forms
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Lecture 1 | Important does your instance look different | |
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Lecture 2 | Records | 00:02:54 Duration |
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Lecture 3 | Lists & Forms | |
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Lecture 4 | Filters & Search | 00:09:07 Duration |
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Lecture 5 | Condition Builder & Breadcrumbs | 00:12:17 Duration |
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Lecture 6 | Context Menus | 00:10:02 Duration |
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Lecture 7 | Modifying Lists & Forms | 00:14:48 Duration |
Section 4 : Customizations
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Lecture 1 | Client-Side Versus Server-Side | 00:05:12 Duration |
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Lecture 2 | UI Policies | 00:11:30 Duration |
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Lecture 3 | UI Actions | 00:10:51 Duration |
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Lecture 4 | Business Rules | 00:14:40 Duration |
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Lecture 5 | Client Scripts | 00:09:05 Duration |
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Lecture 6 | Data Policies | 00:06:02 Duration |
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Lecture 7 | Script Includes | 00:08:56 Duration |
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Lecture 8 | Update Sets, Plugins, & Recap | 00:19:24 Duration |
Section 5 : Tables & Fields
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Lecture 1 | Tables | 00:12:48 Duration |
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Lecture 2 | Fields & Field Types | 00:23:58 Duration |
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Lecture 3 | Table Structure & Schema Maps | 00:11:55 Duration |
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Lecture 4 | Table Maintenance & Custom Apps | 00:18:31 Duration |
Section 6 : User Administration
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Lecture 1 | Users & Groups | |
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Lecture 2 | New York Changes to Problem ACLs | |
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Lecture 3 | Roles & ACLs | 00:25:16 Duration |
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Lecture 4 | LDAP, SSO, & Impersonation | 00:12:27 Duration |
Section 7 : Core Applications
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Lecture 1 | Incident Management & SLAs | |
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Lecture 2 | Problem Management | 00:08:57 Duration |
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Lecture 3 | Change Management | 00:21:33 Duration |
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Lecture 4 | Configuration Management | 00:22:42 Duration |
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Lecture 5 | Service Catalog | 00:36:14 Duration |
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Lecture 6 | Knowledge Management | 00:19:35 Duration |
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Lecture 7 | Service Portal | 00:23:58 Duration |
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Lecture 8 | Connect & Visual Task Boards | 00:13:13 Duration |
Section 8 : System Administration
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Lecture 1 | Basic Configuration & System Properties | 00:12:34 Duration |
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Lecture 2 | Dashboards & Self-Service | 00:14:07 Duration |
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Lecture 3 | Mobile, Upgrades, & HI | 00:04:30 Duration |
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Lecture 4 | Diagnostics & Troubleshooting | 00:15:49 Duration |
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Lecture 5 | Events & Notifications | 00:24:09 Duration |
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Lecture 6 | Workflows | 00:21:44 Duration |
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Lecture 7 | Import Sets | 00:19:50 Duration |
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Lecture 8 | Reporting | 00:09:46 Duration |
Section 9 : Building a Custom App
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Lecture 1 | Overview | 00:01:32 Duration |
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Lecture 2 | App Structure | 00:01:39 Duration |
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Lecture 3 | Creating the App | |
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Lecture 4 | Finishing the Games Table | 00:06:34 Duration |
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Lecture 5 | Creating the Reviews Table | 00:06:30 Duration |
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Lecture 6 | Loading Data | 00:06:21 Duration |
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Lecture 7 | Administration | 00:20:07 Duration |
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Lecture 8 | Customizations | 00:09:05 Duration |
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Lecture 9 | Reporting & Demo | 00:08:34 Duration |
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Lecture 10 | Final Words |
Section 10 : Additional Resources
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Lecture 1 | Workbook |
