Section 1 : Meet Your Instructor
Lecture 1 Introduction 00:01:53 Duration
Lecture 2 Grasshopper 00:01:35 Duration
Lecture 3 Non-Verbal communications examples
Lecture 4 Country and Corporate Cultural Codes and Definitions 00:04:08 Duration
Lecture 5 Learning Objectives 00:01:40 Duration
Lecture 6 What Return On Investment (ROI) Does Corporate Culture Deliver- Zappos Case 00:01:35 Duration
Lecture 7 Activity Step by Step ACTIVITY 00:04:43 Duration

Section 2 : Section 1
Lecture 1 CIC equation 00:01:37 Duration
Lecture 2 Cross-Cultural Communications means different things to different people
Lecture 3 RAS--How We Process the Tsunami of Cultural Experience 00:03:38 Duration
Lecture 4 Inventory Culture Characteristics in Your Work Place--ACTIVITY 00:01:54 Duration
Lecture 5 Identify Define Diversity at Work--ACTIVITY
Lecture 6 MANAGING DIVERSITY AND MAKE YOUR ACTION PLAN--ACTIVITY 00:02:02 Duration
Lecture 7 Motivation & Maslow's Universal Needs, HBS 00:02:04 Duration
Lecture 8 Empathy 00:02:45 Duration

Section 3 : CROSS CULTURAL COMMUNICATIONS ACROSS COUNTRY & Corporate CULTURES
Lecture 1 HOFSTEDE'S HIGH & LOW COUNTRY CULTURES 5 DIMENSIONS 00:03:47 Duration
Lecture 2 High Context = Emotional Quotient, Low Context = Rational or Intellectual quotie 00:04:05 Duration
Lecture 3 Dimension one- Power Distance Index 00:01:47 Duration
Lecture 4 Dimension two- Masculinity Femininity Index 00:03:00 Duration
Lecture 5 Dimension three- Long Term & Short Term Index 00:02:28 Duration
Lecture 6 Dimension four- Indulgence & Restraint Index 00:01:37 Duration
Lecture 7 Dimension five- Uncertainty & Avoidance Index 00:01:55 Duration
Lecture 8 Communicating Across Generations
Lecture 9 Introduction to Four Situation Leadership Styles Leading Multi-Cultural Teams 00:03:58 Duration
Lecture 10 Decision making Styles across multi-cultural teams 00:03:55 Duration

Section 4 : ATTITUDES, VALUES AND COMMUNICATION TOOLS
Lecture 1 Attitudes, Listening Skills, and Communications Congruence 00:04:26 Duration
Lecture 2 Cultural Values Checklist ACTIVITY--Nine questions 00:04:40 Duration
Lecture 3 Develop and Deploy your Communications Charter--ACTIVITY 00:03:34 Duration
Lecture 4 Communications Matrix--ACTIVITY 00:03:27 Duration

Section 5 : CONFLICT COMMUNICATION, COACHING TOOLS AND STRATEGIES
Lecture 1 Identify the 5 Conflict Communication Styles 00:03:22 Duration
Lecture 2 Reflection and Conflict Resolution ACTIVITY 00:00:46 Duration
Lecture 3 TECHNIQUES TO RESOLVE CONFLICTS 00:01:06 Duration
Lecture 4 Diversity Making Connections and a Plan of Action 00:02:17 Duration
Lecture 5 Lancioni's Five Dysfunctions of a Team 00:03:26 Duration
Lecture 6 The STOP Technique to Stop Conflict and Redirect For Better Outcomes 00:01:13 Duration
Lecture 7 Dealing with Discrimination 00:01:59 Duration
Lecture 8 Coaching and Mentoring
Lecture 9 The GROW Coaching Model and ACTIVTY 00:01:29 Duration
Lecture 10 The MAGNET Coaching Model ACTIVITY 00:02:11 Duration
Lecture 11 Tips for Tapping into the Global Talent Pool 00:01:41 Duration
Lecture 12 CONCLUSION 00:01:55 Duration