Section 1 : Introduction and Getting Started
Lecture 1 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM
Lecture 2 About Certification
Lecture 3 About Proctor Testing
Lecture 4 Salesforce Administrator Exam Guide 00:08:27 Duration
Lecture 5 Logging in to Salesforce 00:01:24 Duration
Lecture 6 Switching Between Lightning and Classic User Interfaces 00:01:33 Duration
Lecture 7 Accessing and Understanding the Salesforce Certified Administrator Exam Guide 00:07:13 Duration
Lecture 8 Accessing Salesforce Help and Glossary 00:02:19 Duration
Lecture 9 Setup Menu Tour 00:06:30 Duration
Lecture 10 Salesforce from the Front-End - App Launcher 00:04:36 Duration
Lecture 11 Understanding Record Details Page Layouts 00:11:31 Duration
Lecture 12 Global Search - Performing Searches for Individual Records in Salesforce 00:02:07 Duration
Lecture 13 Setup Screen Search Options 00:03:04 Duration

Section 2 : Configuration and Setup (formerly Org Setup, User Setup and Security)
Lecture 1 Configuration and Setup Introduction 00:02:17 Duration
Lecture 2 Company Information Page 00:03:07 Duration
Lecture 3 Setting an Organization’s Fiscal Year 00:02:20 Duration
Lecture 4 Setting an Organization’s Business Hours
Lecture 5 Setting Holidays for an Organization's Business Hours 00:02:57 Duration
Lecture 6 Organization Currency Management 00:02:52 Duration
Lecture 7 Activating Multiple Currencies in Your Organization 00:01:57 Duration
Lecture 8 Enabling Advanced Currency Management 00:02:14 Duration
Lecture 9 Managing Currencies and Dated Exchange Rates 00:03:08 Duration
Lecture 10 Setting a Currency on an Opportunity 00:03:19 Duration
Lecture 11 Organization Default Settings 00:05:10 Duration
Lecture 12 User Interface Settings 00:04:12 Duration
Lecture 13 App Menu and App Launcher 00:04:00 Duration
Lecture 14 Search Settings 00:05:51 Duration
Lecture 15 Creating and Filtering List Views 00:07:17 Duration
Lecture 16 Kanban and Split List Views 00:04:20 Duration
Lecture 17 Customizing a Home Page Layout 00:05:52 Duration
Lecture 18 Themes and Branding 00:02:52 Duration
Lecture 19 User Setup Introduction 00:03:48 Duration
Lecture 20 Deactivating a User 00:01:27 Duration
Lecture 21 Creating a New User 00:05:21 Duration
Lecture 22 Creating Multiple Users and Assigning Licenses 00:02:07 Duration
Lecture 23 Resetting a User Password 00:02:46 Duration
Lecture 24 Resolving Locked User Accounts 00:04:42 Duration
Lecture 25 Control Login Access Policies to Enable Logging In as Another User 00:01:25 Duration
Lecture 26 Freezing a User 00:01:38 Duration
Lecture 27 User Management Settings and GDPR 00:01:55 Duration
Lecture 28 SalesforceA Mobile App for User Administration 00:01:50 Duration
Lecture 29 Security and Access Introduction 00:01:41 Duration
Lecture 30 Organization-Level Security and Access Overview 00:01:37 Duration
Lecture 31 Organization Password Security Controls 00:04:19 Duration
Lecture 32 Network Access and Setting Trusted IP Ranges 00:02:56 Duration
Lecture 33 Device Activation - Formerly Identity Verification and History 00:04:26 Duration
Lecture 34 Session Settings 00:04:00 Duration
Lecture 35 User-Level Security & Access Overview - Security for the Individual 00:03:24 Duration
Lecture 36 Profiles Introduction 00:02:49 Duration
Lecture 37 Profile Settings in the Original Profile Interface 00:03:01 Duration
Lecture 38 Enabling the Enhanced Profile User Interface 00:06:41 Duration
Lecture 39 Login IP Ranges 00:03:07 Duration
Lecture 40 Setup Audit Trail 00:02:38 Duration
Lecture 41 Login Hours - What happens at 5-01 PM- 00:04:21 Duration
Lecture 42 Profile Object Settings 00:03:01 Duration
Lecture 43 Profile Tab Settings - On, Off and Hidden 00:03:28 Duration
Lecture 44 Creating a Custom Profile 00:03:59 Duration
Lecture 45 Custom vs 00:02:02 Duration
Lecture 46 Permission Sets Introduction 00:04:20 Duration
Lecture 47 Creating a Permission Set 00:05:56 Duration
Lecture 48 Permission Set Groups 00:03:24 Duration
Lecture 49 Setting Organization Wide Defaults 00:06:18 Duration
Lecture 50 Roles and the Role Hierarchy 00:05:13 Duration
Lecture 51 Adding and Editing Roles in the Role Hierarchy 00:03:12 Duration
Lecture 52 Sharing Rules 00:06:21 Duration
Lecture 53 Manual Sharing 00:02:10 Duration
Lecture 54 Team Access 00:07:55 Duration
Lecture 55 Adding the Case Team Related List to a Page Layout 00:05:01 Duration
Lecture 56 Field Level Security from the Field Level 00:03:45 Duration
Lecture 57 Field Level Security from the Profile Level 00:02:53 Duration
Lecture 58 Viewing Field Accessibility 00:02:15 Duration
Lecture 59 Where is this Used- 00:01:40 Duration
Lecture 60 Public Groups 00:02:53 Duration
Lecture 61 Delegated Administration 00:03:33 Duration
Lecture 62 Folder Security 00:03:14 Duration

Section 3 : Object Manager and Lightning App Builder
Lecture 1 Object Manager and Lightning App Builder Introduction 00:01:27 Duration
Lecture 2 Object Manager Overview 00:06:25 Duration
Lecture 3 Schema Builder Introduction 00:03:41 Duration
Lecture 4 Creating a Custom Object 00:09:35 Duration
Lecture 5 Granting Access Using Hierarchies 00:01:32 Duration
Lecture 6 Master-Detail Relationships 00:08:51 Duration
Lecture 7 Lookup Relationships 00:06:43 Duration
Lecture 8 Creating Custom Fields - Date, Currency and Long Text Area 00:04:15 Duration
Lecture 9 Creating a Custom Object Record and Testing Our Custom Fields 00:03:20 Duration
Lecture 10 Customizing Page Layouts - Enhanced Page Layout Editor 00:06:04 Duration
Lecture 11 Disabling Caching in Lightning 00:03:32 Duration
Lecture 12 Enabling Field History Tracking and Tracking Field Changes 00:04:07 Duration
Lecture 13 Creating Picklist Fields 00:06:08 Duration
Lecture 14 Setting Field Dependencies 00:03:09 Duration
Lecture 15 Testing Field Dependencies 00:01:03 Duration
Lecture 16 Creating an Auto-Number Field 00:03:25 Duration
Lecture 17 Creating a Formula Field 00:04:59 Duration
Lecture 18 Editing the Display Format of a Formula Field 00:02:28 Duration
Lecture 19 Creating a Geolocation Field 00:02:11 Duration
Lecture 20 Creating a Percentage Field 00:03:25 Duration
Lecture 21 Creating a Checkbox Field 00:01:19 Duration
Lecture 22 Creating a Multi-Select Picklist 00:03:15 Duration
Lecture 23 Creating a Field Dependency with a Checkbox & Multi-Select Picklist 00:04:00 Duration
Lecture 24 Creating a URL Field 00:03:39 Duration
Lecture 25 Changing Data Types on Fields and Data Loss 00:04:03 Duration
Lecture 26 Deleting and Restoring Fields 00:03:51 Duration
Lecture 27 Creating and Customizing Page Layouts 00:08:13 Duration
Lecture 28 Field Level Security at the Page Level vs 00:04:55 Duration
Lecture 29 Creating an Advanced Formula Field 00:06:36 Duration
Lecture 30 Validation Rule for Percentage Field 00:04:59 Duration
Lecture 31 Editing Related Lists 00:07:00 Duration
Lecture 32 Record Page Settings - Grouped View and Full View 00:02:37 Duration
Lecture 33 Default Activities View - Activity Timeline and Related Lists - Page Settings 00:02:42 Duration
Lecture 34 Enhanced Related Lists and the List View Action Bar 00:08:06 Duration
Lecture 35 Standard and Tile Related Lists 00:02:35 Duration
Lecture 36 Business Processes for Standard Objects 00:06:20 Duration
Lecture 37 Creating Record Types for Processes - Lead Record Types 00:03:03 Duration
Lecture 38 Picklists Available for Editing by Record Type - Where is Status- 00:09:50 Duration
Lecture 39 Page Layout Assignments by Record Type 00:05:23 Duration
Lecture 40 Business Processes for Custom Objects Overview 00:02:24 Duration
Lecture 41 Creating Record Types for Custom Objects 00:04:16 Duration
Lecture 42 Lead Conversion Process Customization to Support Business Processes 00:10:18 Duration
Lecture 43 Creating a Path on a Custom Object to Support Business Processes 00:04:54 Duration
Lecture 44 Adding a Path to a Lightning Page 00:07:24 Duration
Lecture 45 Relating a Standard Object (Case) to a Custom Object (Project) 00:05:03 Duration
Lecture 46 Creating a Child Object 00:07:45 Duration
Lecture 47 Upgrading to Dynamic forms 00:02:43 Duration
Lecture 48 Junction Objects - Many-to-Many Relationships 00:06:52 Duration

Section 4 : Sales and Marketing Applications
Lecture 1 Sales and Marketing Applications Introduction 00:00:22 Duration
Lecture 2 Salesforce Sales Cloud Data Model and ERD Diagram
Lecture 3 Primary Marketing Components of Salesforce Applications 00:07:54 Duration
Lecture 4 Leads Overview - Creating a New Lead Record 00:05:56 Duration
Lecture 5 Adding Campaign Members to a Campaign 00:05:28 Duration
Lecture 6 Web-to-Lead 00:06:56 Duration
Lecture 7 Lead Assignment Rules 00:05:51 Duration
Lecture 8 Revisiting the Salesforce Leads Process and Creating New Status Options 00:05:41 Duration
Lecture 9 Lead Conversion Process 00:05:25 Duration
Lecture 10 Lead Conversion Field Mapping - Custom to Custom 00:06:24 Duration
Lecture 11 Lead Conversion Impact on Campaign Members 00:01:54 Duration
Lecture 12 Campaign Hierarchy 00:03:23 Duration
Lecture 13 Primary Sales Components of Salesforce Applications 00:06:40 Duration
Lecture 14 The Sales Process, Opportunity Stages and Record Types 00:04:44 Duration
Lecture 15 Adding Additional Opportunity Stages 00:06:59 Duration
Lecture 16 Opportunity Record Type and Page Layout Assignments
Lecture 17 Products and Pricebooks Overview 00:05:10 Duration
Lecture 18 Creating a Pricebook 00:03:26 Duration
Lecture 19 Relationships Between Products, Pricebooks and Opportunities 00:04:35 Duration
Lecture 20 Product Scheduling - Revenue and Quantity 00:05:29 Duration
Lecture 21 Adding Scheduling Fields to the Product Page Layout 00:06:28 Duration
Lecture 22 Adding a Scheduled Product to an Opportunity 00:04:11 Duration
Lecture 23 Enabling Collaborative Forecasting 00:08:12 Duration
Lecture 24 Viewing Forecasts, Setting Forecast Range and Changing Forecast Currency 00:05:13 Duration
Lecture 25 Forecast Impact 00:01:49 Duration
Lecture 26 Setting Product Families 00:03:13 Duration
Lecture 27 Customizable Campaign Influence 00:07:28 Duration
Lecture 28 Adding Campaign Influence Related Lists to Campaign and Opportunity Page Layouts 00:06:26 Duration
Lecture 29 Creating a Lightning App 00:06:56 Duration
Lecture 30 Adjusting Utility and Navigation Items in an App 00:03:08 Duration
Lecture 31 Contact Roles on Opportunities 00:03:05 Duration
Lecture 32 Big Deal Alerts 00:04:50 Duration
Lecture 33 Opportunity Settings, Splits and Teams 00:03:55 Duration
Lecture 34 Similar Opportunities 00:04:17 Duration
Lecture 35 Einstein Lead Scoring and Opportunity Scoring 00:04:51 Duration
Lecture 36 Home Page Assistant 00:02:10 Duration
Lecture 37 Salesforce CRM Content and Content Packs Retirement 00:04:35 Duration

Section 5 : Service and Support Applications
Lecture 1 Service and Support Applications Introduction 00:00:21 Duration
Lecture 2 Primary Service Components of Salesforce Applications 00:07:58 Duration
Lecture 3 Support Settings - Show Closed Status 00:02:35 Duration
Lecture 4 Support Processes
Lecture 5 Case Record Types and Picklists Available for Editing 00:02:05 Duration
Lecture 6 Editing Case Page Layouts and Assignments 00:02:52 Duration
Lecture 7 Adding a Path to Cases 00:09:21 Duration
Lecture 8 Service Console Customization 00:05:43 Duration
Lecture 9 Service Setup Menu 00:02:29 Duration
Lecture 10 Parent Case and Case Hierarchy 00:03:13 Duration
Lecture 11 Case Assignment Rules 00:02:54 Duration
Lecture 12 Case Queues 00:04:37 Duration
Lecture 13 Web-to-Case 00:04:30 Duration
Lecture 14 Case Auto-Response Rules 00:06:07 Duration
Lecture 15 Case Escalation Rules 00:06:55 Duration
Lecture 16 Monitor the Case Escalation Rule Queue 00:01:35 Duration
Lecture 17 Enabling Surveys 00:01:31 Duration
Lecture 18 Creating a Community and Creating Public Survey Invitations 00:07:30 Duration
Lecture 19 Email to Case 00:08:09 Duration
Lecture 20 Case Teams 00:02:37 Duration
Lecture 21 Case Closure Configuration 00:05:46 Duration
Lecture 22 Creating a Close Case Quick Action 00:07:12 Duration
Lecture 23 About Certification
Lecture 24 Enabling Salesforce Knowledge 00:04:57 Duration
Lecture 25 Setting Up Lightning Knowledge with a Guided Setup Flow 00:02:34 Duration
Lecture 26 Creating Knowledge Articles 00:03:20 Duration
Lecture 27 Knowledge Record Types and Page Layouts 00:07:08 Duration
Lecture 28 Adding Knowledge to the Service Console 00:04:18 Duration
Lecture 29 Using Knowledge Articles While Working Cases 00:05:17 Duration
Lecture 30 Omni Channel 00:06:23 Duration
Lecture 31 Chat with Customers

Section 6 : Productivity & Collaboration -formerly Activity Mgmt, Chatter AppExchange
Lecture 1 Productivity and Collaboration Introduction 00:02:29 Duration
Lecture 2 Default Activities View - Related Lists vs 00:02:41 Duration
Lecture 3 Activity Settings 00:03:16 Duration
Lecture 4 Creating Tasks and Marking Them as Complete 00:03:13 Duration
Lecture 5 Tasks Page Layout Customizations and Recurring Tasks 00:02:36 Duration
Lecture 6 Event Management in Salesforce 00:02:46 Duration
Lecture 7 Public Calendars, Sharing and Resources 00:07:33 Duration
Lecture 8 Logging Calls in Activity Management and Creating Quick Text 00:02:51 Duration
Lecture 9 Sending Email 00:02:46 Duration
Lecture 10 Contact Activity Rolling Up to Primary Account 00:02:52 Duration
Lecture 11 Creating a Chatter Post 00:02:27 Duration
Lecture 12 Chatter App and Important Features 00:02:31 Duration
Lecture 13 Chatter Feeds Tracking and Adding the Chatter Tab, Publisher and Feed to a Page 00:05:43 Duration
Lecture 14 Chatter Publisher Actions 00:01:54 Duration
Lecture 15 Chatter Security 00:02:21 Duration
Lecture 16 Chatter Groups, Announcements and Engagement 00:05:30 Duration
Lecture 17 Chatter Streams 00:01:58 Duration
Lecture 18 Chatter Topics 00:01:30 Duration
Lecture 19 Slack - The Future of Collaboration in Salesforce 00:01:21 Duration
Lecture 20 Slack for Salesforce - Integrating Slack with Salesforce 00:05:03 Duration
Lecture 21 Salesforce Mobile App Introduction 00:01:00 Duration
Lecture 22 Mobile Quick Start Wizard 00:03:32 Duration
Lecture 23 Update Your Lightning Apps for Mobile 00:02:35 Duration
Lecture 24 Update Your Pages for Mobile 00:01:28 Duration
Lecture 25 Salesforce Mobile App for Tablet 00:01:44 Duration
Lecture 26 Mobile Navigation Menu 00:04:21 Duration
Lecture 27 Mobile Branding 00:02:21 Duration
Lecture 28 Mobile Notification Options 00:01:11 Duration
Lecture 29 Salesforce Offline 00:03:22 Duration
Lecture 30 Salesforce Settings 00:00:44 Duration
Lecture 31 Creating a Custom Launchpad for the Salesforce Mobile App 00:04:15 Duration
Lecture 32 About Proctor Testing
Lecture 33 Global Actions 00:10:03 Duration
Lecture 34 Salesforce Lightning for Outlook Installation and Synchronization 00:05:24 Duration
Lecture 35 AppExchange Introduction 00:00:52 Duration
Lecture 36 AppExchange Tour 00:06:38 Duration
Lecture 37 Installed Packages 00:04:33 Duration

Section 7 : Data and Analytics Management
Lecture 1 Data and Analytics Management Introduction 00:01:19 Duration
Lecture 2 Data Export 00:04:06 Duration
Lecture 3 Downloading and Installing Data Loader 00:04:02 Duration
Lecture 4 Resetting Your Security Token and Logging into the Data Loader 00:01:56 Duration
Lecture 5 Backing Up Data Using Data Loader 00:05:23 Duration
Lecture 6 Restoring Records from the Recycle Bin 00:02:23 Duration
Lecture 7 What Are the Buttons on the Data Loader- 00:02:36 Duration
Lecture 8 Mass Updating Records and Field Mapping Using Salesforce Record IDs 00:11:07 Duration
Lecture 9 Upserting Records Using the Data Loader and External ID Fields 00:06:35 Duration
Lecture 10 Data Import Wizard - Upload Contacts via Fortune 500 CSV File 00:17:30 Duration
Lecture 11 DataLoader 00:07:45 Duration
Lecture 12 Mass Deleting Records 00:02:47 Duration
Lecture 13 Mass Deleting Acquired Accounts Records
Lecture 14 Ensuring Data Quality via Validation Rules 00:08:10 Duration
Lecture 15 Data vs 00:03:40 Duration
Lecture 16 Duplicate Management 00:10:43 Duration
Lecture 17 Testing Your Duplicate Rule 00:02:19 Duration
Lecture 18 Potential Duplicates Lightning Component 00:02:23 Duration
Lecture 19 Merging Duplicates 00:01:17 Duration
Lecture 20 Duplicate Record Sets
Lecture 21 Reporting on Duplicate Record Sets
Lecture 22 Duplicate Rule Allow and Alert and Mass Inserts - Updates 00:13:00 Duration
Lecture 23 Universal Picklists 00:02:15 Duration
Lecture 24 Data 00:04:11 Duration
Lecture 25 Workbench and SOQL Queries 00:03:20 Duration
Lecture 26 Analytics - Reports and Dashboards Introduction 00:01:29 Duration
Lecture 27 Creating a Tabular Report 00:04:24 Duration
Lecture 28 Creating a Summary Report 00:04:22 Duration
Lecture 29 Adding a Chart to a Summary Report 00:02:46 Duration
Lecture 30 Creating a Matrix Report 00:05:03 Duration
Lecture 31 Creating a Joined Report 00:04:46 Duration
Lecture 32 Installing Reports via the AppExchange 00:04:56 Duration
Lecture 33 Summary Formulas and Row-Level Formulas in Reports 00:04:56 Duration
Lecture 34 Adding a Bucket Column to a Report 00:02:07 Duration
Lecture 35 Field History Report and Deleting Field History Change 00:02:49 Duration
Lecture 36 Creating Cross-Filters 00:02:29 Duration
Lecture 37 Changing a Report Format and What Happens 00:01:56 Duration
Lecture 38 Creating Custom Report Types 00:09:42 Duration
Lecture 39 Subscribing to Reports 00:05:06 Duration
Lecture 40 Historical Trend Reporting 00:04:11 Duration
Lecture 41 Reporting Snapshots 00:13:26 Duration
Lecture 42 Sharing Model Impact on Reports 00:04:58 Duration
Lecture 43 Creating a Dashboard 00:05:22 Duration
Lecture 44 Joined Report Charts for Dashboard Components 00:01:53 Duration
Lecture 45 Modifying Dashboards 00:02:35 Duration
Lecture 46 Subscribing to Dashboards 00:01:40 Duration
Lecture 47 Dynamic Dashboards and Running Users 00:03:40 Duration
Lecture 48 Setting Decimal Precision in Dashboards 00:00:59 Duration
Lecture 49 Dashboard Filters 00:02:53 Duration
Lecture 50 Conditional Highlighting in Reports and Dashboards 00:02:22 Duration
Lecture 51 Creating a Custom Home Page to a Lightning App 00:04:47 Duration
Lecture 52 Tableau CRM Analytics Studio 00:08:05 Duration

Section 8 : Workflow Process Automation
Lecture 1 Workflow - Process Automation Introduction 00:00:28 Duration
Lecture 2 Automation Home Page 00:02:19 Duration
Lecture 3 Creating Workflow Rules 00:06:16 Duration
Lecture 4 Creating Immediate Workflow Actions 00:02:48 Duration
Lecture 5 Testing Your Workflow Rule 00:04:28 Duration
Lecture 6 Process Automation Settings 00:00:32 Duration
Lecture 7 Creating Time-Based Workflow Actions 00:04:50 Duration
Lecture 8 Time-Based Workflow Queue 00:03:29 Duration
Lecture 9 Creating Email Alerts 00:03:56 Duration
Lecture 10 Creating Classic Email Templates 00:07:01 Duration
Lecture 11 Creating Lightning Email Templates 00:05:11 Duration
Lecture 12 Creating Outbound Messages 00:03:41 Duration
Lecture 13 Approval Processes 00:12:24 Duration
Lecture 14 Submitting a Record for Approval 00:04:11 Duration
Lecture 15 Approvals via Chatter 00:04:48 Duration
Lecture 16 Introduction to Processes and the Process Builder 00:11:15 Duration
Lecture 17 Creating Flows with the Flow Builder 00:05:45 Duration
Lecture 18 Converting Workflow Rules to Flows
Lecture 19 Installing Flows via the AppExchange 00:06:03 Duration

Section 9 : Webassessor Registration
Lecture 1 Webassessor Registration and Scheduling an Exam 00:05:09 Duration
Lecture 2 Taking the Exam – Online vs On-Site 00:10:26 Duration

Section 10 : Breaking In Getting Experience
Lecture 1 Grow Where You Are Planted 00:07:59 Duration