Section 1 : Introduction
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Lecture 1 | What are Difficult Conversations and Why Do We Avoid Them- | 00:04:26 Duration |
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Lecture 2 | Consequences of Avoiding Difficult Conversations | 00:05:20 Duration |
Section 2 : Taking Responsibility
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Lecture 1 | Preparing Yourself First | |
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Lecture 2 | Defining Desired Outcomes | 00:04:35 Duration |
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Lecture 3 | Timing and Location | 00:06:23 Duration |
Section 3 : Facilitating the Conversation
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Lecture 1 | Beginning the Conversation | 00:04:42 Duration |
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Lecture 2 | Managing Emotions- Prepare | 00:05:39 Duration |
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Lecture 3 | Managing Emotions- During Conversations | |
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Lecture 4 | Example Scenarios | 00:05:10 Duration |
Section 4 : Communication Strategies
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Lecture 1 | Communication Mistakes to Avoid | 00:05:11 Duration |
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Lecture 2 | Effective Communication Techniques | 00:04:33 Duration |
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Lecture 3 | Effective Listening |
Section 5 : Wrap-Up and Next Steps
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Lecture 1 | Tips for Avoiding Future Difficult Conversations | |
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Lecture 2 | Conclusion and What's Next |
