Section 1 : How to Deal with MAD Customers
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Lecture 1 | How to Deal with MAD Customers-Customer Service Training | |
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Lecture 2 | What's to Complain About | 00:00:40 Duration |
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Lecture 3 | Is it Just Me It Just Happens! | 00:02:41 Duration |
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Lecture 4 | Here Are the Problems | |
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Lecture 5 | The Positives to Complaints | |
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Lecture 6 | INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM | |
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Lecture 7 | What Listening Does | 00:01:53 Duration |
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Lecture 8 | The Steps - 1 | 00:08:01 Duration |
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Lecture 9 | 2 | |
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Lecture 10 | 3 | 00:03:12 Duration |
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Lecture 11 | 4 | 00:02:40 Duration |
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Lecture 12 | 5 | 00:11:10 Duration |
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Lecture 13 | 6 | |
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Lecture 14 | 7 | 00:09:42 Duration |
