Section 1 : The Standard of Quality Customer Service For Office Professionals
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Lecture 1 | Introduction | 00:03:24 Duration |
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Lecture 2 | The Revolution Of Quality Customer service Pt | 00:11:42 Duration |
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Lecture 3 | The Revolution of Quality Customer Service Cont'd | |
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Lecture 4 | Requirements For Excellent Customer Service | |
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Lecture 5 | Skills Every Customer Service Rep Need to Know | 00:20:40 Duration |
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Lecture 6 | The Ringing Phone or The Walk In Customer | |
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Lecture 7 | 20 Things A Customer service Rep Should Not do | 00:16:26 Duration |
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Lecture 8 | 10 Phrases A Customer Service Rep Should Not Say | |
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Lecture 9 | Dress Code For Women Customer Service Reps |
