Section 1 : Introduction and Getting Started
Lecture 1 Introduction to Salesforce Administrator Certifica 00:04:46 Duration
Lecture 2 Salesforce Certified Administrator Exam Guide Sect 00:10:38 Duration
Lecture 3 General Housekeeping and a Salesforce Trailhead Tr

Section 2 : Organization Setup (Global UI)
Lecture 1 Organization Setup (Global UI) Introduction 00:00:48 Duration
Lecture 2 Get a Free Salesforce Account and Switch from Ligh 00:04:36 Duration
Lecture 3 Signing Up and Switching from Lightning to Classic
Lecture 4 Company Profile 00:03:02 Duration
Lecture 5 Salesforce User Interface Overview 00:14:20 Duration

Section 3 : User Setup
Lecture 1 User Setup Introduction 00:00:33 Duration
Lecture 2 User Setup 00:15:20 Duration
Lecture 3 Helpful Practice Activity - Create a New User Acco

Section 4 : Security and Access
Lecture 1 Security and Access Introduction 00:00:11 Duration
Lecture 2 User Management Settings
Lecture 3 Profiles 00:19:48 Duration
Lecture 4 Roles 00:09:41 Duration
Lecture 5 Switch to Lightning Experience for the Next Lectur
Lecture 6 Data Visibility and How Profiles and Roles Impact 00:13:41 Duration
Lecture 7 Sharing Model 00:17:16 Duration
Lecture 8 Creating a Custom Profile by Cloning a Profile
Lecture 9 Permission Sets 00:12:44 Duration
Lecture 10 Helpful Practice Activity - Create an Opportunity
Lecture 11 Salesforce Content Folder Management 00:12:32 Duration
Lecture 12 Groups and Teams 00:09:39 Duration

Section 5 : Standard and Custom Objects
Lecture 1 Standard and Custom Objects Introduction 00:00:39 Duration
Lecture 2 Let's Talk About Objects - Standard and Custom Obj 00:18:45 Duration
Lecture 3 Standard and Custom Fields 00:20:14 Duration

Section 6 : Sales and Marketing Applications
Lecture 1 Sales and Marketing Applications Introduction 00:00:25 Duration
Lecture 2 Sales Process 00:17:40 Duration
Lecture 3 Path (a.k.a. Sales Path) in Lightning Experience 00:08:43 Duration
Lecture 4 Products and Pricebooks 00:06:51 Duration
Lecture 5 Lead Management and Automation 00:23:34 Duration
Lecture 6 Campaign Management 00:09:47 Duration
Lecture 7 Campaign Influence on Opportunities and the Campai 00:07:37 Duration

Section 7 : Service and Support Applications
Lecture 1 Service and Support Applications Introduction 00:00:35 Duration
Lecture 2 Creating a Sample Console App - You Will Need This
Lecture 3 Case Management 00:11:06 Duration
Lecture 4 Case Management Automation - Macros and Keyboard S
Lecture 5 Enabling Suggested Solutions
Lecture 6 Solution Management 00:21:04 Duration
Lecture 7 Communities 00:17:22 Duration
Lecture 8 Publishing Your Community
Lecture 9 Enabling Salesforce Knowledge and Completing Knowl

Section 8 : Activity Management and Collaboration (Chatter)
Lecture 1 Activity Management and Collaboration (Chatter) In 00:00:50 Duration
Lecture 2 Activity Management 00:10:48 Duration
Lecture 3 Cloud Scheduler - Phased Retirement from Winter '1
Lecture 4 Chatter 00:04:19 Duration

Section 9 : Data Management
Lecture 1 Data Management Introduction 00:00:42 Duration
Lecture 2 Data Import Wizard and the Data Loader 00:22:16 Duration
Lecture 3 Additional Salesforce Data Management Tools
Lecture 4 Data Validation Tools 00:10:37 Duration
Lecture 5 Data Backup in Salesforce 00:06:22 Duration

Section 10 : Analytics - Reports and Dashboards
Lecture 1 Reports and Dashboards Introduction 00:00:52 Duration
Lecture 2 Creating and Customizing Reports 00:13:59 Duration
Lecture 3 Creating Report Folders, Bucket Fields and Exporti 00:07:50 Duration
Lecture 4 Sharing Model Impact on Reports 00:02:47 Duration
Lecture 5 Creating and Modifying Dashboards 00:09:30 Duration
Lecture 6 Reports and Dashboards Folder Management 00:06:26 Duration
Lecture 7 Custom Report Types 00:14:57 Duration

Section 11 : Workflow Process Automation
Lecture 1 Workflow Automation Introduction 00:01:05 Duration
Lecture 2 Workflow Rules 00:13:30 Duration
Lecture 3 Workflow Actions 00:02:51 Duration
Lecture 4 Approval Processes 00:22:34 Duration
Lecture 5 Lightning Process Builder 00:15:47 Duration

Section 12 : Desktop and Mobile Administration
Lecture 1 Desktop and Mobile Administration Introduction 00:00:51 Duration
Lecture 2 Salesforce Mobile 00:14:50 Duration
Lecture 3 SalesforceA 00:02:40 Duration
Lecture 4 Helpful Practice Activity - Download and Install t
Lecture 5 Lightning for Outlook (aka Lightning Sync) 00:13:20 Duration
Lecture 6 AppExchange - The App Store for Salesforce 00:09:20 Duration

Section 13 : AppExchange
Lecture 1 AppExchange Introduction 00:00:49 Duration
Lecture 2 AppExchange - The App Store for Salesforc 00:09:30 Duration

Section 14 : Exam Overview and Webassessor
Lecture 1 Administrator Exam Overview 00:08:06 Duration
Lecture 2 Webassessor Registration and Scheduling an Exam 00:05:14 Duration
Lecture 3 Taking the Exam – Online vs On-Site 00:10:28 Duration

Section 15 : Breaking In Getting Experience
Lecture 1 Grow Where You Are Planted 00:07:57 Duration
Lecture 2 Volunteer for a Non-Profit 00:03:07 Duration

Section 16 : Test Taking Strategies and a 60 Question Practice Test
Lecture 1 Test Taking Strategies to Improve Your Odds of Pas 00:05:26 Duration
Lecture 2 Salesforce Administrator Certification Exam Guide 00:04:46 Duration
Lecture 3 Salesforce Administrator Certification Exam Guide 00:03:32 Duration
Lecture 4 Salesforce Administrator Certification Exam Guide 00:03:11 Duration
Lecture 5 Salesforce Administrator Certification Exam Guide 00:03:37 Duration

Section 17 : Helpful Salesforce Resources
Lecture 1 trust.salesforce.com 00:09:00 Duration
Lecture 2 Online Help and the Salesforce Success Community
Lecture 3 Critical Updates 00:02:06 Duration
Lecture 4 Local Salesforce User Groups, Developer Groups and
Lecture 5 LinkedIn Groups 00:02:37 Duration
Lecture 6 New and Retired Salesforce Certifications 00:13:12 Duration
Lecture 7 Final Thoughts and Next Steps 00:00:51 Duration