Section 1 : Welcome to the course!
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Lecture 1 | Is this course for you |
Section 2 : What to say in an email and how tosay it
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Lecture 1 | International team- Cultural considerations when w | |
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Lecture 2 | SCRAP - how to structure your email | 00:02:48 Duration |
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Lecture 3 | How to write clearly with the rule of one | 00:02:02 Duration |
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Lecture 4 | NEW- How to reply to a confusing email | 00:04:02 Duration |
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Lecture 5 | Layout tips for better emails | 00:02:22 Duration |
Section 3 : When to say it by email
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Lecture 1 | Things you should never say in an email | |
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Lecture 2 | When to email - and when not to | 00:04:01 Duration |
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Lecture 3 | How long should you take to reply to every email | 00:05:10 Duration |
Section 4 : Email greetings signoffs signaturesandsubject lines
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Lecture 1 | Email greetings - how to address your recipient po | 00:02:42 Duration |
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Lecture 2 | Email sign-offs and signatures - how to end polite | 00:03:32 Duration |
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Lecture 3 | How to write a compelling subject line | 00:02:32 Duration |
Section 5 : More email best practices
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Lecture 1 | Urgent emails- when to flag them as important or h | 00:02:32 Duration |
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Lecture 2 | How to use the 'To' field, 'Cc', 'Bcc' and 'Reply | |
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Lecture 3 | Best practice for sending attachments | |
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Lecture 4 | How to write a helpful out of office message | 00:02:10 Duration |
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Lecture 5 | Proofreading your email - including the one thing | 00:02:36 Duration |
