Call Center Management Certification

Course Fee : $ 99


Call Center Management Certification - $ 99

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About the Course

Call Center Management Certification

Call Center Management Certification



At Brainmeasures, we are always striving hard to develop and advance our systems by keeping ourselves updated with the latest trends and technology
Important Note :

You will be given a Free reference e-book to read which has more pages, And the test will be based on that e-book.

Define Call Center Management

Call Center Management can be defined as the process of handling calls from users asking for services or help. Call Center Management solutions increase performance and overall progress of a contact center. A call center is a consolidated office used for approving or transmitting a large volume of appeals by telephone. An inbound call center is functioned by a company to manage incoming product support or information investigations from consumers. Outbound call centers are functioned for telemarketing, promotion of charitable or political donations, market research and debt collection. A contact center is a position for central management of individual communications comprising of letters, faxes, social media, live support software, e-mail and instant message. A call center has an open work space for call center agents, with work locations that contain a computer for each representative, a telephone set/earpiece connected to a telecom switch, and one or more supervisor locations. It can be self-sufficiently functioned or networked with superfluous centers, often related to a corporate computer system, containing mainframes, microcomputers and LANs. The voice and data paths are progressively linked through a set of new expertise known as computer telephony integration. The connection center is a central point from which all customer connections are managed. Through connection centers, treasurable statistics about the company are transmitted to suitable people, contacts to be followed and data to be assembled. It is usually a part of company’s customer relationship management.

Brainmeasures Call Center Management Certification Course

The Call Center Management Certification course by Brainmeasures is described and explained in detail which clears all the fundamentals of this course. Brainmeasures is an ISO Certified leading online professional certification and skill testing company well known for their high class teaching standards. After getting enrolled in this course, you would receive and E-book that would prepare you for the online test. The Call Center Management certification course would enable you to understand all the facts of call center management and improves proper predicting of call volumes to adequately schedule according to the needs of the call center, but managers also need to be able to account for all activities that will take the representative away from his location. Call center management solutions will also determine the total number of staff required to achieve specified customer service levels and response time objectives.

Expected Salary after completion of Call Center Management Certification Course

The average salary of a Director, Contact Center Operations is around $86,128 whereas that of a Member Contact Center Specialist is $35,000 and the salary of a Director, Customer Support Services is $50,947.

Highlights of the Call Center Management Certification Course by Brainmeasures

The Call Center Management Certification course by Brainmeasures has been discussed at length and will provide you with a deep insight of all its fundamental aspects. Some of the vital points of this online certification course are discussed below:

  • Introduces you to familiar challenges and new opportunities.
  • Discusses the Blueprint-your customer access strategy.
  • Explains the driving sources in customer contact centres.

Beneficiaries of the Call Center Management Certification Course by Brainmeasures

The Call Center Management Certification course by Brainmeasures is really beneficial for the call center staff of almost all the big or small businesses that have their call centers in order to serve their customers. This course would enable you to acquire knowledge related to this area as the benefits of call center management solutions provide benefits in efficiency and productivity. Call center arrangement creates a positive and an encouraging environment for call center agents, a very significant and often unnoticed area of the call center. Call center management can provide enlarged customer satisfaction, optimum enactment, amplified competency and an improvement in employee confidence – an outlay in such a result is worth exploring. Most of the reputed business companies are looking forward to recruit professionals holding such valuable certifications.

Employment Opportunities for Call Center Management Certification Holders

There are numerous job opportunities for Call Center Certification holders. Almost every multinational company or organization have their own functional call centers that are continuously striving to provide excellent customer service. These businesses are constantly looking to recruit individuals with extra qualification and skills which would further enable them to improve their services and help in the progress of their company. Few of the important roles that you can expect yourself to fill are mentioned below:

  • Director, Contact Center Operations
  • Director of Customer Care
  • Director of Customer Support Services
  • Member Contact Center Specialist
  • Call Center Operations Manager

Call Center Management Certification

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