Hospitality Terminology Test to assess your skills

By being respectful and polite you can access a variety of career opportunities. Some people are born with these qualities, while others develop them through education and self-training. Either way, by showing respect to the people you talk about you will be very much appreciated and if you have such attributes you could even build a successful career around them and we will present you the domains where hospitality is a prerequisite. In this article we wish to draw your attention to the hospitality terminology and the skills needed to pass a test on this topic. If you have the necessary skills you could pursue a career in specific fields and this is why a hospitality certification would bring you many benefits. In the final paragraph of the article we will present you the main reasons why you should consider taking such a certificate and what would be your advantages in this case.

For those confused about the notion, hospitality refers to the pleasant interaction between a host and its guests. So you can guess hospitality applies to holiday resorts, special events, membership clubs and to specific industries like the travel and leisure industry, the food industry and the drink industry. Basically, we are expected to be hospitable when we have guests arriving or when we need to interact with people in the work place, especially if we work in the environments we mentioned above. Hospitality is frequently associated with entertainment and etiquette nowadays. In addition, we must show respect for the guests, care for their needs and treat them as our equals. There is a saying that is very suggestive for the concept of hospitality: “treat people the way you want to be treated”. This should be a golden rule for our behavior in all situations. Hotel workers, restaurant and bar employees, tourist guides and workers in the travel and leisure industry should permanently abide by this rule if they want to keep their customers satisfied and contribute to the success of the business they are a part of.

Those who want to make a name for themselves in the working environments we mentioned are also expected to master the adequate terminology and for this purpose they must be very careful in using the English language. Politeness in speaking and the acceptable use of English is essential for achieving such jobs. Perhaps in these domains the saying that we cited above could be adapted to “Treat people the way they want to be treated”. Each and every one of us is unique in a way and we all have our own values, aspirations and preferences. In this context, it would be rather a proof of egotism to treat others according to our own values. It is very important to know and respect the needs and aspirations of others as well, and not only to force others to accept yours. Whenever you want to convince someone of something you should first inquire his ideas and priorities and then explain why your idea is the best in reference to his own system.

Online Hospitality Terminology Test

In order to prove your hospitality skills you must know the adequate terminology, be a very good listener, be empathic and put yourself in the customer’s shoes, you must know what to say, how to say it and what expressions to avoid, you must have verbal skills, you must be assertive, you must efficiently handle conflict situations and the list goes on. There is a variety of communication skills needed if you want to be appreciated as a good professional in this field. If you think you have what it takes you should try some skill testing. It would also be a great way to achieve a valuable certification on this topic to attach to your resume. On the Internet you can find lots of companies that offer a hospitality terminology test, but if you want to make a smart investment you should choose a reputed organization like This company is the world leader in online certification and employment testing and is committed to offering you a quality hospitality terminology exam to assess your abilities. If you pass it you will be granted a valuable certificate that will boost not only your resume, but also your income. You should know, for instance, that the average annual salary of a hotel worker is $25,000, upon getting certified you could increase your earnings. This is why you should not doubt that a certification on this topic from Brainmeasures would be a great asset for you.


  • Acceptable Use of English for Hotel Workers
  • Acceptable Use of English for Restaurant and Bar Workers
  • Acceptable Use of English for Travel and Leisure Industry Workers
  • Hospitality Terminology
  • Interpersonal telephone Etiquette
  • Politeness in English Usage

No. of Questions

40  multiple choice questions.

Each question has between 2 and 5 options out of which 1 or more may be correct.

Pricing and Payment Options

Free US payable through any of the following:

Secure online credit/debit card transaction

The fee includes the cost of the hard copy certificate of accomplishment and world-wide mailing charges.


All the information regarding this test has been clearly stated inside the login account and you must read it properly before starting your test. Good luck !

Test Re-take Policy

You can take any no of retakes, they are free!!

Related Courses