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Service Centre Problem Management Certification Practice Test

51 Ratings

Topics covered - Syllabus

  • Customer validation
  • Introduction to problem management
  • Knowledge capture and sharing
  • Management, review and oversight
  • Marinating service catalog
  • Problem identification
  • Problem logging
  • Service centre organization
  • Service delivery
  • Service level agreement

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Total Tested

32250

Total Passed - 12585

Total Failed - 19665

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