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Customer Management Certification Practice Test

51 Ratings

Topics covered - Syllabus

  • Dealing with Lifetime Values
  • Enter the Customer Service Director
  • Evaluating a Customer-Centric Approach
  • Recognising the Cultural Needs of a Service Operation
  • The Shift from Call Centre to Contact Centre

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Total Tested

6826

Total Passed - 2533

Total Failed - 4293

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