Section 1 : Introduction to Customer Service Soft Skills Fundamentals

Lecture 1 Introduction to Customer Service Soft Skills Fundamentals 1:5
Lecture 2 The Best and the Worst Text
Lecture 3 What is Good Customer Service 1:52
Lecture 4 Nuns Install Software, Too 1:38
Lecture 5 Anatomy of Good Customer Service 3:55

Section 2 : Prepare Yourself and Your Space

Lecture 6 Plan Your Day Before It Plans You 1:31
Lecture 7 How Do You Prepare For A Busy Day Text
Lecture 8 Look Good, Feel Good 2:0
Lecture 9 Workspace Review Text
Lecture 10 The Platinum Rule 1:10
Lecture 11 Body Language Matters, Even On The Phone 2:58

Section 3 : Dealing With Customers

Lecture 12 Mute is Your Friend
Lecture 13 What is her problem Listen carefully!
Lecture 14 Don't Know Ask! 1:33
Lecture 15 Ask Dr
Lecture 16 Follow Up, Follow Through, and Document, Document, Document!
Lecture 17 A Sample Call - What Would You Do

Section 4 : Self Preservation in Customer Service

Lecture 18 Be an Industry Expert 0:38
Lecture 19 Reviews Are a Good Thing 0:42
Lecture 20 Take a Walk!! 0:25

Section 5 : Conclusion

Lecture 21 What Have We Learned 1:17
Lecture 22 Extra Credit Inspiration Text