Section 1 : Introduction to Conflict Management with Emotional Intelligence

Lecture 1 Introduction to Conflict Management with Emotional Intelligence 2:27
Lecture 2 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM Pdf
Lecture 3 Practical Activity - Working with Conflict Text
Lecture 4 The Objectives of the Conflict Management with Emotional 1:43
Lecture 5 About Proctor Testing Pdf
Lecture 6 Tips to Develop your Emotional Intelligence in Challenging Situations

Section 2 : What is Conflict

Lecture 7 What is Conflict and Why it Occurs 3:54
Lecture 8 The Issue of Conflict - The Sources the Costs and the Benefits of Conflict 6:30
Lecture 9 Factors and Questions to Consider in Resolving Conflict 2:48
Lecture 10 The Importance of Trust in Resolving Conflict 3:41
Lecture 11 The Trust Equation 3:34
Lecture 12 Building Trust using an Emotional Bank Account 4:48
Lecture 13 The Issue of Bullying at Work

Section 3 : Practical Activity - Exploring Conflict

Lecture 14 Practical Activity - Exploring Conflict and What it Means Text

Section 4 : Assertiveness

Lecture 15 Introduction to this Module on Assertiveness and the Learning Outcomes 1:49
Lecture 16 What are your Rights and Responsibilities around Assertiveness 2:24
Lecture 17 Exploring Some Barriers to Assertiveness 2:6
Lecture 18 The Choices of Behaviour Open to You in Expressing Assertiveness 1:12
Lecture 19 Understanding what Aggressive Behaviour is 1:25
Lecture 20 Understanding what Passive Behaviour is 1:19
Lecture 21 Understanding what Assertive Behaviour is 0:59
Lecture 22 Recognising the Differences Between Aggressive Passive and Assertive Behaviour Text
Lecture 23 Some Methods and Techniques for Expressing Assertiveness 6:26
Lecture 24 Ways to Say No Assertively and Feel Good About It 2:30
Lecture 25 The Rules of Assertion and Assertive Behaviour 1:45
Lecture 26 The Review of this Module on Assertiveness 1:1

Section 5 : Practical Activity - Assertiveness

Lecture 27 Practical Activity - The Rules of Assertiveness Text

Section 6 : Managing Toxic Situations More Effectively

Lecture 28 The Objectives of this Module on Understanding Toxic Situations 0:43
Lecture 29 Toxic Situations - The Caustic Opener and Mind-Reading 1:44
Lecture 30 Toxic Situations - Everyone 2:34
Lecture 31 Toxic Situations - The Blame Game and Exaggerate Me
Lecture 32 Toxic Situations - You Say Tomato and Yesterdays Hangover 1:40
Lecture 33 Toxic Situations - What I Mean Not What I Say and Irreconcilable Differences 2:34
Lecture 34 Further Methods of Resolving Conflict 2:38
Lecture 35 Reviewing this Module on Understanding Toxic Situations 1:10

Section 7 : Practical Activity - Toxic Situations

Lecture 36 Practical Activity - Toxic Situations Text

Section 8 : Emotional Intelligence and Conflict

Lecture 37 The Emotional Intelligence Cycle - Interrelations of Environment and Behaviour 0:55
Lecture 38 How Communication Underpins Emotional Intelligence 1:4
Lecture 39 The 4 Ways you can Respond to Emotional Events 2:20
Lecture 40 How Easily Emotions Escalate in Conflict Situations 1:23
Lecture 41 The 3 Distinctive Styles for Handling Emotion 2:35
Lecture 42 When Attitude Drives Behaviour - The Cycle of Behaviour 2:30
Lecture 43 Key Ways to Managing Fight and Flight Behaviour 2:24
Lecture 44 Tips to Prevent a Freeze Attack 6:3
Lecture 45 The Ideal Behaviours for Ideal Interactions

Section 9 : The Chimp Paradox

Lecture 46 The Chimp Paradox - A Powerful Mind Management Model 0:33
Lecture 47 One Minute Observation Test 1:1
Lecture 48 The Brain and The Chimp Paradox 0:49
Lecture 49 The Basic Anatomy of the Brain Covered in about 5 Minutes 5:49
Lecture 50 What Basically Drives the Chimp 0:30
Lecture 51 How the Chimp Works - Why is it so Powerful and Difficult to Manage 2:24
Lecture 52 The Computer Part of the Mind Management Model 3:11
Lecture 53 Interesting Insights into Emotions and Higher Order State 2:0

Section 10 : Practical Activity - Chimp Reactions and Human Emotions

Lecture 54 Practical Activity - The Chimp Paradox Text

Section 11 : The Five Modes of Conflict Management

Lecture 55 Assessing the Ways That You Work with Conflict 2:27
Lecture 56 The Thomas Kilmann Conflict Mode Model Explained 2:13
Lecture 57 The Compromising Mode of Managing Conflict 2:12
Lecture 58 The Competing Mode of Managing Conflict 1:54
Lecture 59 The Collaborating Mode of Managing Conflict 2:11
Lecture 60 The Avoiding Mode of Managing Conflict
Lecture 61 The Accommodating Mode of Managing Conflict 2:4
Lecture 62 Some Basic Skills in Conflict Resolution Reviewed 0:40

Section 12 : The Importance of Flexibility in Conflict

Lecture 63 The Learning Outcomes of this Part of the Course on Flexibility 2:25
Lecture 64 How your Personal Preferences Influence your Flexibility 5:1
Lecture 65 The 2 Flexibility Types - Planning and Spontaneous Types 3:23
Lecture 66 Ways to be More Flexible Irrespective of your Preferences and Your Type 2:4
Lecture 67 How you can Work More Effectively with Change 1:38
Lecture 68 Reviewing this Part of the Course on Flexibility 1:29

Section 13 : Practical Activity - Assess and Focus on How you Use your Time Preference

Lecture 69 Practical Activity - Assess and Focus on How you Use Text

Section 14 : Some Ways That You Can Work to Resolve Conflict

Lecture 70 The Agreement Box - The All Important Area of Agreement 1:46
Lecture 71 How the Use of Words Can Affect Conflict 2:24
Lecture 72 Considering Inflection and Intonation in Your Spoken Communication 5:24
Lecture 73 Working with Third Party Intervention When it Becomes Necessary 3:0
Lecture 74 Course Takeaways Some Wisdom Around Working with Conflict 6:28
Lecture 75 Review of the Learning Objectives Covered in this Course 0:50
Lecture 76 Practical Activity - Review your Learning Text