Section 1 : Introduction to Conflict Management with Emotional Intelligence
Lecture 1 Introduction to Conflict Management with Emotional Intelligence 00:02:27 Duration
Lecture 2 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM
Lecture 3 Practical Activity - Working with Conflict
Lecture 4 The Objectives of the Conflict Management with Emotional 00:01:43 Duration
Lecture 5 About Proctor Testing
Lecture 6 Tips to Develop your Emotional Intelligence in Challenging Situations

Section 2 : What is Conflict
Lecture 1 What is Conflict and Why it Occurs 00:03:54 Duration
Lecture 2 The Issue of Conflict - The Sources the Costs and the Benefits of Conflict 00:06:30 Duration
Lecture 3 Factors and Questions to Consider in Resolving Conflict 00:02:48 Duration
Lecture 4 The Importance of Trust in Resolving Conflict 00:03:41 Duration
Lecture 5 The Trust Equation 00:03:34 Duration
Lecture 6 Building Trust using an Emotional Bank Account 00:04:48 Duration
Lecture 7 The Issue of Bullying at Work

Section 3 : Practical Activity - Exploring Conflict
Lecture 1 Practical Activity - Exploring Conflict and What it Means

Section 4 : Assertiveness
Lecture 1 Introduction to this Module on Assertiveness and the Learning Outcomes 00:01:49 Duration
Lecture 2 What are your Rights and Responsibilities around Assertiveness 00:02:24 Duration
Lecture 3 Exploring Some Barriers to Assertiveness 00:02:06 Duration
Lecture 4 The Choices of Behaviour Open to You in Expressing Assertiveness 00:01:12 Duration
Lecture 5 Understanding what Aggressive Behaviour is 00:01:25 Duration
Lecture 6 Understanding what Passive Behaviour is 00:01:19 Duration
Lecture 7 Understanding what Assertive Behaviour is 00:00:59 Duration
Lecture 8 Recognising the Differences Between Aggressive Passive and Assertive Behaviour
Lecture 9 Some Methods and Techniques for Expressing Assertiveness 00:06:26 Duration
Lecture 10 Ways to Say No Assertively and Feel Good About It 00:02:30 Duration
Lecture 11 The Rules of Assertion and Assertive Behaviour 00:01:45 Duration
Lecture 12 The Review of this Module on Assertiveness 00:01:01 Duration

Section 5 : Practical Activity - Assertiveness
Lecture 1 Practical Activity - The Rules of Assertiveness

Section 6 : Managing Toxic Situations More Effectively
Lecture 1 The Objectives of this Module on Understanding Toxic Situations 00:00:43 Duration
Lecture 2 Toxic Situations - The Caustic Opener and Mind-Reading 00:01:44 Duration
Lecture 3 Toxic Situations - Everyone 00:02:34 Duration
Lecture 4 Toxic Situations - The Blame Game and Exaggerate Me
Lecture 5 Toxic Situations - You Say Tomato and Yesterdays Hangover 00:01:40 Duration
Lecture 6 Toxic Situations - What I Mean Not What I Say and Irreconcilable Differences 00:02:34 Duration
Lecture 7 Further Methods of Resolving Conflict 00:02:38 Duration
Lecture 8 Reviewing this Module on Understanding Toxic Situations 00:01:10 Duration

Section 7 : Practical Activity - Toxic Situations
Lecture 1 Practical Activity - Toxic Situations

Section 8 : Emotional Intelligence and Conflict
Lecture 1 The Emotional Intelligence Cycle - Interrelations of Environment and Behaviour 00:00:55 Duration
Lecture 2 How Communication Underpins Emotional Intelligence 00:01:04 Duration
Lecture 3 The 4 Ways you can Respond to Emotional Events 00:02:20 Duration
Lecture 4 How Easily Emotions Escalate in Conflict Situations 00:01:23 Duration
Lecture 5 The 3 Distinctive Styles for Handling Emotion 00:02:35 Duration
Lecture 6 When Attitude Drives Behaviour - The Cycle of Behaviour 00:02:30 Duration
Lecture 7 Key Ways to Managing Fight and Flight Behaviour 00:02:24 Duration
Lecture 8 Tips to Prevent a Freeze Attack 00:06:03 Duration
Lecture 9 The Ideal Behaviours for Ideal Interactions

Section 9 : The Chimp Paradox
Lecture 1 The Chimp Paradox - A Powerful Mind Management Model 00:00:33 Duration
Lecture 2 One Minute Observation Test 00:01:01 Duration
Lecture 3 The Brain and The Chimp Paradox 00:00:49 Duration
Lecture 4 The Basic Anatomy of the Brain Covered in about 5 Minutes 00:05:49 Duration
Lecture 5 What Basically Drives the Chimp 00:00:30 Duration
Lecture 6 How the Chimp Works - Why is it so Powerful and Difficult to Manage 00:02:24 Duration
Lecture 7 The Computer Part of the Mind Management Model 00:03:11 Duration
Lecture 8 Interesting Insights into Emotions and Higher Order State 00:02:00 Duration

Section 10 : Practical Activity - Chimp Reactions and Human Emotions
Lecture 1 Practical Activity - The Chimp Paradox

Section 11 : The Five Modes of Conflict Management
Lecture 1 Assessing the Ways That You Work with Conflict 00:02:27 Duration
Lecture 2 The Thomas Kilmann Conflict Mode Model Explained 00:02:13 Duration
Lecture 3 The Compromising Mode of Managing Conflict 00:02:12 Duration
Lecture 4 The Competing Mode of Managing Conflict 00:01:54 Duration
Lecture 5 The Collaborating Mode of Managing Conflict 00:02:11 Duration
Lecture 6 The Avoiding Mode of Managing Conflict
Lecture 7 The Accommodating Mode of Managing Conflict 00:02:04 Duration
Lecture 8 Some Basic Skills in Conflict Resolution Reviewed 00:00:40 Duration

Section 12 : The Importance of Flexibility in Conflict
Lecture 1 The Learning Outcomes of this Part of the Course on Flexibility 00:02:25 Duration
Lecture 2 How your Personal Preferences Influence your Flexibility 00:05:01 Duration
Lecture 3 The 2 Flexibility Types - Planning and Spontaneous Types 00:03:23 Duration
Lecture 4 Ways to be More Flexible Irrespective of your Preferences and Your Type 00:02:04 Duration
Lecture 5 How you can Work More Effectively with Change 00:01:38 Duration
Lecture 6 Reviewing this Part of the Course on Flexibility 00:01:29 Duration

Section 13 : Practical Activity - Assess and Focus on How you Use your Time Preference
Lecture 1 Practical Activity - Assess and Focus on How you Use

Section 14 : Some Ways That You Can Work to Resolve Conflict
Lecture 1 The Agreement Box - The All Important Area of Agreement 00:01:46 Duration
Lecture 2 How the Use of Words Can Affect Conflict 00:02:24 Duration
Lecture 3 Considering Inflection and Intonation in Your Spoken Communication 00:05:24 Duration
Lecture 4 Working with Third Party Intervention When it Becomes Necessary 00:03:00 Duration
Lecture 5 Course Takeaways Some Wisdom Around Working with Conflict 00:06:28 Duration
Lecture 6 Review of the Learning Objectives Covered in this Course 00:00:50 Duration
Lecture 7 Practical Activity - Review your Learning