Section 1 : Course Introduction

Lecture 1 Introduction 7:9
Lecture 2 Additional Resources 6:37
Lecture 3 Obtaining a Personal Developer Instance 3:24
Lecture 4 Important List v3 is no longer supported in New York and later releases Text
Lecture 5 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM Pdf

Section 2 : ServiceNow Overview

Lecture 6 Overview 3:6
Lecture 7 Environments 1:10
Lecture 8 Releases 0:55
Lecture 9 User Interface 5:25
Lecture 10 Quick Tour 5:36

Section 3 : Working With Lists & Forms

Lecture 11 Important does your instance look different Text
Lecture 12 Records 2:54
Lecture 13 Lists & Forms
Lecture 14 Filters & Search 9:7
Lecture 15 Condition Builder & Breadcrumbs 12:17
Lecture 16 Context Menus 10:2
Lecture 17 Modifying Lists & Forms 14:48

Section 4 : Customizations

Lecture 18 Client-Side Versus Server-Side 5:12
Lecture 19 UI Policies 11:30
Lecture 20 UI Actions 10:51
Lecture 21 Business Rules 14:40
Lecture 22 Client Scripts 9:5
Lecture 23 Data Policies 6:2
Lecture 24 Script Includes 8:56
Lecture 25 Update Sets, Plugins, & Recap 19:24

Section 5 : Tables & Fields

Lecture 26 Tables 12:48
Lecture 27 Fields & Field Types 23:58
Lecture 28 Table Structure & Schema Maps 11:55
Lecture 29 Table Maintenance & Custom Apps 18:31

Section 6 : User Administration

Lecture 30 Users & Groups
Lecture 31 New York Changes to Problem ACLs Text
Lecture 32 Roles & ACLs 25:16
Lecture 33 LDAP, SSO, & Impersonation 12:27

Section 7 : Core Applications

Lecture 34 Incident Management & SLAs
Lecture 35 Problem Management 8:57
Lecture 36 Change Management 21:33
Lecture 37 Configuration Management 22:42
Lecture 38 Service Catalog 36:14
Lecture 39 Knowledge Management 19:35
Lecture 40 Service Portal 23:58
Lecture 41 Connect & Visual Task Boards 13:13

Section 8 : System Administration

Lecture 42 Basic Configuration & System Properties 12:34
Lecture 43 Dashboards & Self-Service 14:7
Lecture 44 Mobile, Upgrades, & HI 4:30
Lecture 45 Diagnostics & Troubleshooting 15:49
Lecture 46 Events & Notifications 24:9
Lecture 47 Workflows 21:44
Lecture 48 Import Sets 19:50
Lecture 49 Reporting 9:46

Section 9 : Building a Custom App

Lecture 50 Overview 1:32
Lecture 51 App Structure 1:39
Lecture 52 Creating the App
Lecture 53 Finishing the Games Table 6:34
Lecture 54 Creating the Reviews Table 6:30
Lecture 55 Loading Data 6:21
Lecture 56 Administration 20:7
Lecture 57 Customizations 9:5
Lecture 58 Reporting & Demo 8:34
Lecture 59 Final Words

Section 10 : Additional Resources

Lecture 60 Workbook Text