Section 1 : Meet Your Instructor

Lecture 1 Introduction 1:53
Lecture 2 Grasshopper 1:35
Lecture 3 Non-Verbal communications examples
Lecture 4 Country and Corporate Cultural Codes and Definitions 4:8
Lecture 5 Learning Objectives 1:40
Lecture 6 What Return On Investment (ROI) Does Corporate Culture Deliver- Zappos Case 1:35
Lecture 7 Activity Step by Step ACTIVITY 4:43

Section 2 : Section 1

Lecture 8 CIC equation 1:37
Lecture 9 Cross-Cultural Communications means different things to different people
Lecture 10 RAS--How We Process the Tsunami of Cultural Experience 3:38
Lecture 11 Inventory Culture Characteristics in Your Work Place--ACTIVITY 1:54
Lecture 12 Identify Define Diversity at Work--ACTIVITY
Lecture 13 MANAGING DIVERSITY AND MAKE YOUR ACTION PLAN--ACTIVITY 2:2
Lecture 14 Motivation & Maslow's Universal Needs, HBS 2:4
Lecture 15 Empathy 2:45

Section 3 : CROSS CULTURAL COMMUNICATIONS ACROSS COUNTRY & Corporate CULTURES

Lecture 16 HOFSTEDE'S HIGH & LOW COUNTRY CULTURES 5 DIMENSIONS 3:47
Lecture 17 High Context = Emotional Quotient, Low Context = Rational or Intellectual quotie 4:5
Lecture 18 Dimension one- Power Distance Index 1:47
Lecture 19 Dimension two- Masculinity Femininity Index 3:0
Lecture 20 Dimension three- Long Term & Short Term Index 2:28
Lecture 21 Dimension four- Indulgence & Restraint Index 1:37
Lecture 22 Dimension five- Uncertainty & Avoidance Index 1:55
Lecture 23 Communicating Across Generations
Lecture 24 Introduction to Four Situation Leadership Styles Leading Multi-Cultural Teams 3:58
Lecture 25 Decision making Styles across multi-cultural teams 3:55

Section 4 : ATTITUDES, VALUES AND COMMUNICATION TOOLS

Lecture 26 Attitudes, Listening Skills, and Communications Congruence 4:26
Lecture 27 Cultural Values Checklist ACTIVITY--Nine questions 4:40
Lecture 28 Develop and Deploy your Communications Charter--ACTIVITY 3:34
Lecture 29 Communications Matrix--ACTIVITY 3:27

Section 5 : CONFLICT COMMUNICATION, COACHING TOOLS AND STRATEGIES

Lecture 30 Identify the 5 Conflict Communication Styles 3:22
Lecture 31 Reflection and Conflict Resolution ACTIVITY 0:46
Lecture 32 TECHNIQUES TO RESOLVE CONFLICTS 1:6
Lecture 33 Diversity Making Connections and a Plan of Action 2:17
Lecture 34 Lancioni's Five Dysfunctions of a Team 3:26
Lecture 35 The STOP Technique to Stop Conflict and Redirect For Better Outcomes 1:13
Lecture 36 Dealing with Discrimination 1:59
Lecture 37 Coaching and Mentoring
Lecture 38 The GROW Coaching Model and ACTIVTY 1:29
Lecture 39 The MAGNET Coaching Model ACTIVITY 2:11
Lecture 40 Tips for Tapping into the Global Talent Pool 1:41
Lecture 41 CONCLUSION 1:55