Section 1 : Why Active Listening
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Lecture 1 | Introduction | 00:02:22 Duration |
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Lecture 2 | -Talk is cheap!- | 00:02:15 Duration |
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Lecture 3 | Active Listening is a Power Tool | |
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Lecture 4 | Concerns You May Have | 00:03:56 Duration |
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Lecture 5 | Exercise- Good Listener - Bad Listener | 00:01:43 Duration |
Section 2 : Automatic Listening Habits
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Lecture 1 | Level One Listening | 00:03:38 Duration |
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Lecture 2 | Overcoming Habits that Block Listening | 00:05:10 Duration |
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Lecture 3 | The ME Channel in Action | 00:04:35 Duration |
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Lecture 4 | Exercise- Your Level One Listening Habits | 00:01:19 Duration |
Section 3 : Mindsets
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Lecture 1 | Unconscious Mistakes | 00:04:20 Duration |
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Lecture 2 | Listening as Support | 00:04:12 Duration |
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Lecture 3 | Exercise- Your Listening Mindset | 00:01:29 Duration |
Section 4 : Level Two Listening
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Lecture 1 | Focusing Your Attention | 00:03:36 Duration |
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Lecture 2 | The Content-Words | 00:06:18 Duration |
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Lecture 3 | The Mood-Energy | 00:08:12 Duration |
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Lecture 4 | Exercise- Shifting to Level Two Listening | 00:04:28 Duration |
Section 5 : Noticing All the Treasure
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Lecture 1 | We Are Not Invisible | 00:04:27 Duration |
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Lecture 2 | Non-Verbals & More | 00:04:13 Duration |
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Lecture 3 | You Do Not Have To Be Right! | 00:04:57 Duration |
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Lecture 4 | Exercise- Guessing Game |
Section 6 : Reflecting Back
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Lecture 1 | Paraphrasing- Summarizing | 00:03:37 Duration |
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Lecture 2 | How To Say It | 00:03:08 Duration |
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Lecture 3 | Impact on the Speaker | |
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Lecture 4 | Bring In Creativity | 00:03:02 Duration |
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Lecture 5 | Exercise- Saying It Out Loud | 00:01:13 Duration |
Section 7 : Helpful Habits
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Lecture 1 | Volume Knobs | 00:04:06 Duration |
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Lecture 2 | Time & Place Matters | 00:02:20 Duration |
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Lecture 3 | Interrupting Well | 00:03:23 Duration |
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Lecture 4 | Exercise- Interrupting Is Engagement! | 00:01:27 Duration |
Section 8 : Developing Empathy
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Lecture 1 | What is Empathy | 00:03:58 Duration |
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Lecture 2 | Steps Toward Empathy | |
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Lecture 3 | Listening for Emotions | 00:04:26 Duration |
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Lecture 4 | Exercise- Identifying Emotions | 00:01:29 Duration |
Section 9 : Asking Questions
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Lecture 1 | Powerful Questions | 00:01:46 Duration |
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Lecture 2 | Examples of Powerful Questions | 00:04:48 Duration |
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Lecture 3 | GROW & Powerful Questions | 00:03:20 Duration |
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Lecture 4 | Exercise- Questions Only! | 00:00:56 Duration |
Section 10 : Helpful Curiosity
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Lecture 1 | Misinterpretation | 00:03:30 Duration |
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Lecture 2 | Antidote for Judgment- Curiosity | 00:02:56 Duration |
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Lecture 3 | Many Shades of Curiosity | 00:03:29 Duration |
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Lecture 4 | Exercise- Wonderment |
Section 11 : Conclusion The Impact of Active Listening
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Lecture 1 | Connecting With Others | 00:02:10 Duration |
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Lecture 2 | Further Fun | 00:01:07 Duration |
