Active Listening Certification Course
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Active Listening Certification Course
Active Listening Certification Course
Section 1 : Why Active Listening
Lecture 1
Introduction
2:22
Lecture 2
-Talk is cheap!-
2:15
Lecture 3
Active Listening is a Power Tool
Preview
Lecture 4
Concerns You May Have
3:56
Lecture 5
Exercise- Good Listener - Bad Listener
1:43
Section 2 : Automatic Listening Habits
Lecture 6
Level One Listening
3:38
Lecture 7
Overcoming Habits that Block Listening
5:10
Lecture 8
The ME Channel in Action
4:35
Lecture 9
Exercise- Your Level One Listening Habits
1:19
Section 3 : Mindsets
Lecture 10
Unconscious Mistakes
4:20
Lecture 11
Listening as Support
4:12
Lecture 12
Exercise- Your Listening Mindset
1:29
Section 4 : Level Two Listening
Lecture 13
Focusing Your Attention
3:36
Lecture 14
The Content-Words
6:18
Lecture 15
The Mood-Energy
8:12
Lecture 16
Exercise- Shifting to Level Two Listening
4:28
Section 5 : Noticing All the Treasure
Lecture 17
We Are Not Invisible
4:27
Lecture 18
Non-Verbals & More
4:13
Lecture 19
You Do Not Have To Be Right!
4:57
Lecture 20
Exercise- Guessing Game
Preview
Section 6 : Reflecting Back
Lecture 21
Paraphrasing- Summarizing
3:37
Lecture 22
How To Say It
3:8
Lecture 23
Impact on the Speaker
Preview
Lecture 24
Bring In Creativity
3:2
Lecture 25
Exercise- Saying It Out Loud
1:13
Section 7 : Helpful Habits
Lecture 26
Volume Knobs
4:6
Lecture 27
Time & Place Matters
2:20
Lecture 28
Interrupting Well
3:23
Lecture 29
Exercise- Interrupting Is Engagement!
1:27
Section 8 : Developing Empathy
Lecture 30
What is Empathy
3:58
Lecture 31
Steps Toward Empathy
Preview
Lecture 32
Listening for Emotions
4:26
Lecture 33
Exercise- Identifying Emotions
1:29
Section 9 : Asking Questions
Lecture 34
Powerful Questions
1:46
Lecture 35
Examples of Powerful Questions
4:48
Lecture 36
GROW & Powerful Questions
3:20
Lecture 37
Exercise- Questions Only!
0:56
Section 10 : Helpful Curiosity
Lecture 38
Misinterpretation
3:30
Lecture 39
Antidote for Judgment- Curiosity
2:56
Lecture 40
Many Shades of Curiosity
3:29
Lecture 41
Exercise- Wonderment
Preview
Section 11 : Conclusion The Impact of Active Listening
Lecture 42
Connecting With Others
2:10
Lecture 43
Further Fun
1:7
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Lectures
43
Video
2:17:59 Hours
Skill level
intermdiate
level
Languages
English
Includes
Lifetime access
Certificate of Completion
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