Section 1 : Welcome to Serenity
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Lecture 1 | Introduction and Welcome |
Section 2 : Stop Interruptions
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Lecture 1 | Hog-Tie the Talk Hogs | |
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Lecture 2 | Give the Experts the Spotlight | |
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Lecture 3 | Simmer Down the Know-it-Alls | 00:10:49 Duration |
Section 3 : Handle Negativity
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Lecture 1 | Placate Resenters - Part 1 | |
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Lecture 2 | Placate Resenters - Part 2 | 00:13:59 Duration |
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Lecture 3 | Handle the Fault-Finders | 00:10:31 Duration |
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Lecture 4 | Shut Down the Hecklers |
Section 4 : Manage Inattention
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Lecture 1 | Stimulate Stubborn Passivists | 00:06:11 Duration |
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Lecture 2 | Engage the Distracted Inefficient | 00:06:53 Duration |
