Section 1 : Welcome to Serenity

Lecture 1 Introduction and Welcome

Section 2 : Stop Interruptions

Lecture 2 Hog-Tie the Talk Hogs
Lecture 3 Give the Experts the Spotlight
Lecture 4 Simmer Down the Know-it-Alls 10:49

Section 3 : Handle Negativity

Lecture 5 Placate Resenters - Part 1
Lecture 6 Placate Resenters - Part 2 13:59
Lecture 7 Handle the Fault-Finders 10:31
Lecture 8 Shut Down the Hecklers

Section 4 : Manage Inattention

Lecture 9 Stimulate Stubborn Passivists 6:11
Lecture 10 Engage the Distracted Inefficient 6:53