Section 1 : Welcome to Serenity
|
Lecture 1 | Introduction and Welcome |
Section 2 : Stop Interruptions
|
Lecture 1 | Hog-Tie the Talk Hogs | |
|
Lecture 2 | Give the Experts the Spotlight | |
|
Lecture 3 | Simmer Down the Know-it-Alls | 00:10:49 Duration |
Section 3 : Handle Negativity
|
Lecture 1 | Placate Resenters - Part 1 | |
|
Lecture 2 | Placate Resenters - Part 2 | 00:13:59 Duration |
|
Lecture 3 | Handle the Fault-Finders | 00:10:31 Duration |
|
Lecture 4 | Shut Down the Hecklers |
Section 4 : Manage Inattention
|
Lecture 1 | Stimulate Stubborn Passivists | 00:06:11 Duration |
|
Lecture 2 | Engage the Distracted Inefficient | 00:06:53 Duration |