Section 1 : Welcome to Serenity

Lecture 1 Introduction and Welcome

Section 2 : Stop Interruptions

Lecture 1 Hog-Tie the Talk Hogs
Lecture 2 Give the Experts the Spotlight
Lecture 3 Simmer Down the Know-it-Alls 00:10:49 Duration

Section 3 : Handle Negativity

Lecture 1 Placate Resenters - Part 1
Lecture 2 Placate Resenters - Part 2 00:13:59 Duration
Lecture 3 Handle the Fault-Finders 00:10:31 Duration
Lecture 4 Shut Down the Hecklers

Section 4 : Manage Inattention

Lecture 1 Stimulate Stubborn Passivists 00:06:11 Duration
Lecture 2 Engage the Distracted Inefficient 00:06:53 Duration