Section 1 : Introduction

Lecture 1 Introduction 1:14

Section 2 : IT Troubleshooting

Lecture 2 Understanding IT Troubleshooting Process
Lecture 3 Main Types of Isolation 2:8
Lecture 4 IT Troubleshooting Training Overview 0:38
Lecture 5 Troubleshooting a failed Laptop Level 1
Lecture 6 Troubleshooting a failed Laptop Level 2 3:42
Lecture 7 Troubleshooting a failed Laptop Level 3
Lecture 8 Troubleshooting a failed Laptop, studying 3 7:25
Lecture 9 Network connection Concepts overview 0:43
Lecture 10 Understanding IP address 2:35
Lecture 11 Understanding How Subnet Mask Works
Lecture 12 Understanding Gateway and DNS 2:25
Lecture 13 Understanding DHCP
Lecture 14 How to troubleshoot a failed printer 3:5
Lecture 15 How to troubleshoot a failed network connection 3:29
Lecture 16 Troubleshooting an Operating System 2:12