Section 1 : Introduction

Lecture 1 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM Pdf
Lecture 2 Introduction to IT Service Management 2:53
Lecture 3 About ITIL 3:49
Lecture 4 The structure and benefits of the ITIL 4 Framework 2:3

Section 2 : Concepts of Service Management

Lecture 5 Concepts of Service Management Introduction 1:34
Lecture 6 Value and Value Co-Creation 2:16
Lecture 7 Organizations, Service providers, Service consumers, and other stakeholders 4:56
Lecture 8 Products and Services 2:53
Lecture 9 Service Relationships 2:31
Lecture 10 Outcomes, Costs, Risks, and Utility & Warranty 5:29

Section 3 : The Four Dimensions of Service Management

Lecture 11 The Four Dimensions of Service Management Introduction 1:38
Lecture 12 Organizations and People 2:31
Lecture 13 Information and Technology 4:30
Lecture 14 Partners and Suppliers 3:2
Lecture 15 Value Streams and Processes 4:49

Section 4 : The ITIL Service Value System

Lecture 16 The Service Value System Overview 3:38
Lecture 17 Opportunity, Demand and Value 2:17
Lecture 18 The Guiding Principles Overview 1:44
Lecture 19 Guiding Principle #1 Focus on Value 4:22
Lecture 20 Guiding Principle #2 Start Where You Are 1:53
Lecture 21 Guiding Principle #3 Progress Iteratively With Feedback 2:54
Lecture 22 Guiding Principle #4 Collaborate and Promote Visibility
Lecture 23 Guiding Principle #5 Think and Work Holistically
Lecture 24 Guiding Principle #6 Keep it Simple and Practical 2:17
Lecture 25 Guiding Principle #7 Optimize and Automate 3:6
Lecture 26 Governance 2:38
Lecture 27 Service Value Chain Overview 1:12
Lecture 28 Service Value Chain The 6 Activities 10:32
Lecture 29 Continual Improvement Overview 1:15
Lecture 30 The Continual Improvement Model 8:0
Lecture 31 Continual Improvement and The Guiding Principles 0:47

Section 5 : ITIL Management Practices

Lecture 32 ITIL Management Practices Overview 0:59
Lecture 33 General Management Practices Architecture Management 2:45
Lecture 34 General Management Practices Continual improvement 2:19
Lecture 35 General Management Practices InfoSec Management 2:21
Lecture 36 General Management Practices Knowledge Management 1:20
Lecture 37 General Management Practices Measurement and Reporting 1:40
Lecture 38 General Management Practices Organizational Change Management 2:12
Lecture 39 General Management Practices Portfolio Management 3:11
Lecture 40 General Management Practices Project Management 1:55
Lecture 41 General Management Practices Relationship Management 2:10
Lecture 42 General Management Practices Risk Management 3:4
Lecture 43 General Management Practices Service Financial Management 2:7
Lecture 44 General Management Practices Strategy Management 2:34
Lecture 45 General Management Practices Supplier Management 3:28
Lecture 46 General Management Practices Workforce and Talent Management 2:23
Lecture 47 Service Management Practices Availability Management 4:3
Lecture 48 Service Management Practices Business Analysis 2:0
Lecture 49 Service Management Practices Capacity and Performance Management 1:40
Lecture 50 Service Management Practices Change Control 2:3
Lecture 51 Service Management Practices Incident Management 2:12
Lecture 52 Service Management Practices IT Asset Management 1:56
Lecture 53 Service Management Practices Monitoring and Event Management 3:8
Lecture 54 Service Management Practices Problem Management 1:59
Lecture 55 Service Management Practices Release Management
Lecture 56 Service Management Practices Service Catalogue Management 2:1
Lecture 57 Service Management Practices Service Configuration Management
Lecture 58 Service Management Practices Service Continuity Management 3:7
Lecture 59 Service Management Practices Service Design 1:52
Lecture 60 Service Management Practices Service Desk 2:54
Lecture 61 Service Management Practices Service Level Management
Lecture 62 Service Management Practices Service Request Management 2:21
Lecture 63 Service Management Practices Service Validation and Testing 1:57
Lecture 64 Technical Management Practices Deployment Management 2:15
Lecture 65 Technical Management Practices Infrastructure and Platform Management 1:52
Lecture 66 Technical Management Practices Software Development and Management 1:12