Section 1 : Introduction to the Customer Success Manager Course
Lecture 1 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM
Lecture 2 About Certification

Section 2 : The Basics of Customer Success Or Customer Success 101
Lecture 1 Resources
Lecture 2 What is Customer Success and why is so important- 00:02:26 Duration
Lecture 3 What if your Customers Success Management is terrible or non existent- 00:02:25 Duration
Lecture 4 When should you start worrying about Customer Success- 00:04:49 Duration
Lecture 5 Purpose, People and Culture
Lecture 6 Customer Success Terminology 00:06:14 Duration

Section 3 : Customer Success Manager
Lecture 1 What is a Customer Success Manager & its Mission- 00:04:18 Duration
Lecture 2 Other Customer Success Manager Tasks
Lecture 3 The skills to be a great CSM 00:08:12 Duration
Lecture 4 Customer Success Manager Roles

Section 4 : The Keys to be a Successful CSM and creating a world known CS brand
Lecture 1 What is “success” for your client-
Lecture 2 Time to first value 00:01:54 Duration
Lecture 3 Understand and map the whole process from sign-up to becoming brand ambassador 00:01:04 Duration
Lecture 4 Reduce the time from sign-up to actual usage, to initial feeling of victory o 00:06:13 Duration
Lecture 5 Always show value and focus on solutions 00:01:35 Duration
Lecture 6 The basic Reduce Churn 00:04:31 Duration

Section 5 : 2 Basic Principles for Customer Success Process
Lecture 1 Profile your ideal customer 00:06:21 Duration
Lecture 2 The Success Gap 00:05:50 Duration

Section 6 : Where to find Customer Success Manager jobs
Lecture 1 Where to find Customer Success Manager jobs Part I - AngelList 00:05:46 Duration
Lecture 2 Where to find Customer Success Manager jobs Part I - LinkedIn Jobs 00:05:14 Duration

Section 7 : The Plan, Lessons Learned and FAQs
Lecture 1 The Plan to launch your Customer Success Manager career 00:05:09 Duration
Lecture 2 Lessons Learned of Customer Success Manager 101 00:04:41 Duration
Lecture 3 FAQs about Customer Success Manager