Section 1 : Introduction and Getting Started

Lecture 1 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM Pdf
Lecture 2 About Certification Pdf
Lecture 3 About Proctor Testing Pdf
Lecture 4 Salesforce Administrator Exam Guide 8:27
Lecture 5 Logging in to Salesforce 1:24
Lecture 6 Switching Between Lightning and Classic User Interfaces 1:33
Lecture 7 Accessing and Understanding the Salesforce Certified Administrator Exam Guide 7:13
Lecture 8 Accessing Salesforce Help and Glossary 2:19
Lecture 9 Setup Menu Tour 6:30
Lecture 10 Salesforce from the Front-End - App Launcher 4:36
Lecture 11 Understanding Record Details Page Layouts 11:31
Lecture 12 Global Search - Performing Searches for Individual Records in Salesforce 2:7
Lecture 13 Setup Screen Search Options 3:4

Section 2 : Configuration and Setup (formerly Org Setup, User Setup and Security)

Lecture 14 Configuration and Setup Introduction 2:17
Lecture 15 Company Information Page 3:7
Lecture 16 Setting an Organization’s Fiscal Year 2:20
Lecture 17 Setting an Organization’s Business Hours
Lecture 18 Setting Holidays for an Organization's Business Hours 2:57
Lecture 19 Organization Currency Management 2:52
Lecture 20 Activating Multiple Currencies in Your Organization 1:57
Lecture 21 Enabling Advanced Currency Management 2:14
Lecture 22 Managing Currencies and Dated Exchange Rates 3:8
Lecture 23 Setting a Currency on an Opportunity 3:19
Lecture 24 Organization Default Settings 5:10
Lecture 25 User Interface Settings 4:12
Lecture 26 App Menu and App Launcher 4:0
Lecture 27 Search Settings 5:51
Lecture 28 Creating and Filtering List Views 7:17
Lecture 29 Kanban and Split List Views 4:20
Lecture 30 Customizing a Home Page Layout 5:52
Lecture 31 Themes and Branding 2:52
Lecture 32 User Setup Introduction 3:48
Lecture 33 Deactivating a User 1:27
Lecture 34 Creating a New User 5:21
Lecture 35 Creating Multiple Users and Assigning Licenses 2:7
Lecture 36 Resetting a User Password 2:46
Lecture 37 Resolving Locked User Accounts 4:42
Lecture 38 Control Login Access Policies to Enable Logging In as Another User 1:25
Lecture 39 Freezing a User 1:38
Lecture 40 User Management Settings and GDPR 1:55
Lecture 41 SalesforceA Mobile App for User Administration 1:50
Lecture 42 Security and Access Introduction 1:41
Lecture 43 Organization-Level Security and Access Overview 1:37
Lecture 44 Organization Password Security Controls 4:19
Lecture 45 Network Access and Setting Trusted IP Ranges 2:56
Lecture 46 Device Activation - Formerly Identity Verification and History 4:26
Lecture 47 Session Settings 4:0
Lecture 48 User-Level Security & Access Overview - Security for the Individual 3:24
Lecture 49 Profiles Introduction 2:49
Lecture 50 Profile Settings in the Original Profile Interface 3:1
Lecture 51 Enabling the Enhanced Profile User Interface 6:41
Lecture 52 Login IP Ranges 3:7
Lecture 53 Setup Audit Trail 2:38
Lecture 54 Login Hours - What happens at 5-01 PM- 4:21
Lecture 55 Profile Object Settings 3:1
Lecture 56 Profile Tab Settings - On, Off and Hidden 3:28
Lecture 57 Creating a Custom Profile 3:59
Lecture 58 Custom vs 2:2
Lecture 59 Permission Sets Introduction 4:20
Lecture 60 Creating a Permission Set 5:56
Lecture 61 Permission Set Groups 3:24
Lecture 62 Setting Organization Wide Defaults 6:18
Lecture 63 Roles and the Role Hierarchy 5:13
Lecture 64 Adding and Editing Roles in the Role Hierarchy 3:12
Lecture 65 Sharing Rules 6:21
Lecture 66 Manual Sharing 2:10
Lecture 67 Team Access 7:55
Lecture 68 Adding the Case Team Related List to a Page Layout 5:1
Lecture 69 Field Level Security from the Field Level 3:45
Lecture 70 Field Level Security from the Profile Level 2:53
Lecture 71 Viewing Field Accessibility 2:15
Lecture 72 Where is this Used- 1:40
Lecture 73 Public Groups 2:53
Lecture 74 Delegated Administration 3:33
Lecture 75 Folder Security 3:14

Section 3 : Object Manager and Lightning App Builder

Lecture 77 Object Manager and Lightning App Builder Introduction 1:27
Lecture 78 Object Manager Overview 6:25
Lecture 79 Schema Builder Introduction 3:41
Lecture 80 Creating a Custom Object 9:35
Lecture 81 Granting Access Using Hierarchies 1:32
Lecture 82 Master-Detail Relationships 8:51
Lecture 83 Lookup Relationships 6:43
Lecture 84 Creating Custom Fields - Date, Currency and Long Text Area 4:15
Lecture 85 Creating a Custom Object Record and Testing Our Custom Fields 3:20
Lecture 86 Customizing Page Layouts - Enhanced Page Layout Editor 6:4
Lecture 87 Disabling Caching in Lightning 3:32
Lecture 88 Enabling Field History Tracking and Tracking Field Changes 4:7
Lecture 89 Creating Picklist Fields 6:8
Lecture 90 Setting Field Dependencies 3:9
Lecture 91 Testing Field Dependencies 1:3
Lecture 92 Creating an Auto-Number Field 3:25
Lecture 93 Creating a Formula Field 4:59
Lecture 94 Editing the Display Format of a Formula Field 2:28
Lecture 95 Creating a Geolocation Field 2:11
Lecture 96 Creating a Percentage Field 3:25
Lecture 97 Creating a Checkbox Field 1:19
Lecture 98 Creating a Multi-Select Picklist 3:15
Lecture 99 Creating a Field Dependency with a Checkbox & Multi-Select Picklist 4:0
Lecture 100 Creating a URL Field 3:39
Lecture 101 Changing Data Types on Fields and Data Loss 4:3
Lecture 102 Deleting and Restoring Fields 3:51
Lecture 103 Creating and Customizing Page Layouts 8:13
Lecture 104 Field Level Security at the Page Level vs 4:55
Lecture 105 Creating an Advanced Formula Field 6:36
Lecture 106 Validation Rule for Percentage Field 4:59
Lecture 107 Editing Related Lists 7:0
Lecture 108 Record Page Settings - Grouped View and Full View 2:37
Lecture 109 Default Activities View - Activity Timeline and Related Lists - Page Settings 2:42
Lecture 110 Enhanced Related Lists and the List View Action Bar 8:6
Lecture 111 Standard and Tile Related Lists 2:35
Lecture 112 Business Processes for Standard Objects 6:20
Lecture 113 Creating Record Types for Processes - Lead Record Types 3:3
Lecture 114 Picklists Available for Editing by Record Type - Where is Status- 9:50
Lecture 115 Page Layout Assignments by Record Type 5:23
Lecture 116 Business Processes for Custom Objects Overview 2:24
Lecture 117 Creating Record Types for Custom Objects 4:16
Lecture 118 Lead Conversion Process Customization to Support Business Processes 10:18
Lecture 119 Creating a Path on a Custom Object to Support Business Processes 4:54
Lecture 120 Adding a Path to a Lightning Page 7:24
Lecture 121 Relating a Standard Object (Case) to a Custom Object (Project) 5:3
Lecture 122 Creating a Child Object 7:45
Lecture 123 Upgrading to Dynamic forms 2:43
Lecture 124 Junction Objects - Many-to-Many Relationships 6:52

Section 4 : Sales and Marketing Applications

Lecture 125 Sales and Marketing Applications Introduction 0:22
Lecture 126 Salesforce Sales Cloud Data Model and ERD Diagram Text
Lecture 127 Primary Marketing Components of Salesforce Applications 7:54
Lecture 128 Leads Overview - Creating a New Lead Record 5:56
Lecture 129 Adding Campaign Members to a Campaign 5:28
Lecture 130 Web-to-Lead 6:56
Lecture 131 Lead Assignment Rules 5:51
Lecture 132 Revisiting the Salesforce Leads Process and Creating New Status Options 5:41
Lecture 133 Lead Conversion Process 5:25
Lecture 134 Lead Conversion Field Mapping - Custom to Custom 6:24
Lecture 135 Lead Conversion Impact on Campaign Members 1:54
Lecture 136 Campaign Hierarchy 3:23
Lecture 137 Primary Sales Components of Salesforce Applications 6:40
Lecture 138 The Sales Process, Opportunity Stages and Record Types 4:44
Lecture 139 Adding Additional Opportunity Stages 6:59
Lecture 140 Opportunity Record Type and Page Layout Assignments
Lecture 141 Products and Pricebooks Overview 5:10
Lecture 142 Creating a Pricebook 3:26
Lecture 143 Relationships Between Products, Pricebooks and Opportunities 4:35
Lecture 144 Product Scheduling - Revenue and Quantity 5:29
Lecture 145 Adding Scheduling Fields to the Product Page Layout 6:28
Lecture 146 Adding a Scheduled Product to an Opportunity 4:11
Lecture 147 Enabling Collaborative Forecasting 8:12
Lecture 148 Viewing Forecasts, Setting Forecast Range and Changing Forecast Currency 5:13
Lecture 149 Forecast Impact 1:49
Lecture 150 Setting Product Families 3:13
Lecture 151 Customizable Campaign Influence 7:28
Lecture 152 Adding Campaign Influence Related Lists to Campaign and Opportunity Page Layouts 6:26
Lecture 153 Creating a Lightning App 6:56
Lecture 154 Adjusting Utility and Navigation Items in an App 3:8
Lecture 155 Contact Roles on Opportunities 3:5
Lecture 156 Big Deal Alerts 4:50
Lecture 157 Opportunity Settings, Splits and Teams 3:55
Lecture 158 Similar Opportunities 4:17
Lecture 159 Einstein Lead Scoring and Opportunity Scoring 4:51
Lecture 160 Home Page Assistant 2:10
Lecture 161 Salesforce CRM Content and Content Packs Retirement 4:35

Section 5 : Service and Support Applications

Lecture 162 Service and Support Applications Introduction 0:21
Lecture 163 Primary Service Components of Salesforce Applications 7:58
Lecture 164 Support Settings - Show Closed Status 2:35
Lecture 165 Support Processes
Lecture 166 Case Record Types and Picklists Available for Editing 2:5
Lecture 167 Editing Case Page Layouts and Assignments 2:52
Lecture 168 Adding a Path to Cases 9:21
Lecture 169 Service Console Customization 5:43
Lecture 170 Service Setup Menu 2:29
Lecture 171 Parent Case and Case Hierarchy 3:13
Lecture 172 Case Assignment Rules 2:54
Lecture 173 Case Queues 4:37
Lecture 174 Web-to-Case 4:30
Lecture 175 Case Auto-Response Rules 6:7
Lecture 176 Case Escalation Rules 6:55
Lecture 177 Monitor the Case Escalation Rule Queue 1:35
Lecture 178 Enabling Surveys 1:31
Lecture 179 Creating a Community and Creating Public Survey Invitations 7:30
Lecture 180 Email to Case 8:9
Lecture 181 Case Teams 2:37
Lecture 182 Case Closure Configuration 5:46
Lecture 183 Creating a Close Case Quick Action 7:12
Lecture 184 About Certification Pdf
Lecture 185 Enabling Salesforce Knowledge 4:57
Lecture 186 Setting Up Lightning Knowledge with a Guided Setup Flow 2:34
Lecture 187 Creating Knowledge Articles 3:20
Lecture 188 Knowledge Record Types and Page Layouts 7:8
Lecture 189 Adding Knowledge to the Service Console 4:18
Lecture 190 Using Knowledge Articles While Working Cases 5:17
Lecture 191 Omni Channel 6:23
Lecture 192 Chat with Customers

Section 6 : Productivity & Collaboration -formerly Activity Mgmt, Chatter AppExchange

Lecture 193 Productivity and Collaboration Introduction 2:29
Lecture 194 Default Activities View - Related Lists vs 2:41
Lecture 195 Activity Settings 3:16
Lecture 196 Creating Tasks and Marking Them as Complete 3:13
Lecture 197 Tasks Page Layout Customizations and Recurring Tasks 2:36
Lecture 198 Event Management in Salesforce 2:46
Lecture 199 Public Calendars, Sharing and Resources 7:33
Lecture 200 Logging Calls in Activity Management and Creating Quick Text 2:51
Lecture 201 Sending Email 2:46
Lecture 202 Contact Activity Rolling Up to Primary Account 2:52
Lecture 203 Creating a Chatter Post 2:27
Lecture 204 Chatter App and Important Features 2:31
Lecture 205 Chatter Feeds Tracking and Adding the Chatter Tab, Publisher and Feed to a Page 5:43
Lecture 206 Chatter Publisher Actions 1:54
Lecture 207 Chatter Security 2:21
Lecture 208 Chatter Groups, Announcements and Engagement 5:30
Lecture 209 Chatter Streams 1:58
Lecture 210 Chatter Topics 1:30
Lecture 211 Slack - The Future of Collaboration in Salesforce 1:21
Lecture 212 Slack for Salesforce - Integrating Slack with Salesforce 5:3
Lecture 213 Salesforce Mobile App Introduction 1:0
Lecture 214 Mobile Quick Start Wizard 3:32
Lecture 215 Update Your Lightning Apps for Mobile 2:35
Lecture 216 Update Your Pages for Mobile 1:28
Lecture 217 Salesforce Mobile App for Tablet 1:44
Lecture 218 Mobile Navigation Menu 4:21
Lecture 219 Mobile Branding 2:21
Lecture 220 Mobile Notification Options 1:11
Lecture 221 Salesforce Offline 3:22
Lecture 222 Salesforce Settings 0:44
Lecture 223 Creating a Custom Launchpad for the Salesforce Mobile App 4:15
Lecture 224 About Proctor Testing Pdf
Lecture 225 Global Actions 10:3
Lecture 226 Salesforce Lightning for Outlook Installation and Synchronization 5:24
Lecture 227 AppExchange Introduction 0:52
Lecture 228 AppExchange Tour 6:38
Lecture 229 Installed Packages 4:33

Section 7 : Data and Analytics Management

Lecture 230 Data and Analytics Management Introduction 1:19
Lecture 231 Data Export 4:6
Lecture 232 Downloading and Installing Data Loader 4:2
Lecture 233 Resetting Your Security Token and Logging into the Data Loader 1:56
Lecture 234 Backing Up Data Using Data Loader 5:23
Lecture 235 Restoring Records from the Recycle Bin 2:23
Lecture 236 What Are the Buttons on the Data Loader- 2:36
Lecture 237 Mass Updating Records and Field Mapping Using Salesforce Record IDs 11:7
Lecture 238 Upserting Records Using the Data Loader and External ID Fields 6:35
Lecture 239 Data Import Wizard - Upload Contacts via Fortune 500 CSV File 17:30
Lecture 240 DataLoader 7:45
Lecture 241 Mass Deleting Records 2:47
Lecture 242 Mass Deleting Acquired Accounts Records Text
Lecture 243 Ensuring Data Quality via Validation Rules 8:10
Lecture 244 Data vs 3:40
Lecture 245 Duplicate Management 10:43
Lecture 246 Testing Your Duplicate Rule 2:19
Lecture 247 Potential Duplicates Lightning Component 2:23
Lecture 248 Merging Duplicates 1:17
Lecture 249 Duplicate Record Sets
Lecture 249 Reporting on Duplicate Record Sets Text
Lecture 251 Duplicate Rule Allow and Alert and Mass Inserts - Updates 13:0
Lecture 252 Universal Picklists 2:15
Lecture 253 Data 4:11
Lecture 254 Workbench and SOQL Queries 3:20
Lecture 255 Analytics - Reports and Dashboards Introduction 1:29
Lecture 256 Creating a Tabular Report 4:24
Lecture 257 Creating a Summary Report 4:22
Lecture 258 Adding a Chart to a Summary Report 2:46
Lecture 259 Creating a Matrix Report 5:3
Lecture 260 Creating a Joined Report 4:46
Lecture 261 Installing Reports via the AppExchange 4:56
Lecture 262 Summary Formulas and Row-Level Formulas in Reports 4:56
Lecture 263 Adding a Bucket Column to a Report 2:7
Lecture 264 Field History Report and Deleting Field History Change 2:49
Lecture 265 Creating Cross-Filters 2:29
Lecture 266 Changing a Report Format and What Happens 1:56
Lecture 267 Creating Custom Report Types 9:42
Lecture 268 Subscribing to Reports 5:6
Lecture 269 Historical Trend Reporting 4:11
Lecture 270 Reporting Snapshots 13:26
Lecture 271 Sharing Model Impact on Reports 4:58
Lecture 272 Creating a Dashboard 5:22
Lecture 273 Joined Report Charts for Dashboard Components 1:53
Lecture 274 Modifying Dashboards 2:35
Lecture 275 Subscribing to Dashboards 1:40
Lecture 276 Dynamic Dashboards and Running Users 3:40
Lecture 277 Setting Decimal Precision in Dashboards 0:59
Lecture 278 Dashboard Filters 2:53
Lecture 279 Conditional Highlighting in Reports and Dashboards 2:22
Lecture 280 Creating a Custom Home Page to a Lightning App 4:47
Lecture 281 Tableau CRM Analytics Studio 8:5

Section 8 : Workflow Process Automation

Lecture 282 Workflow - Process Automation Introduction 0:28
Lecture 283 Automation Home Page 2:19
Lecture 284 Creating Workflow Rules 6:16
Lecture 285 Creating Immediate Workflow Actions 2:48
Lecture 286 Testing Your Workflow Rule 4:28
Lecture 287 Process Automation Settings 0:32
Lecture 288 Creating Time-Based Workflow Actions 4:50
Lecture 289 Time-Based Workflow Queue 3:29
Lecture 290 Creating Email Alerts 3:56
Lecture 291 Creating Classic Email Templates 7:1
Lecture 292 Creating Lightning Email Templates 5:11
Lecture 293 Creating Outbound Messages 3:41
Lecture 294 Approval Processes 12:24
Lecture 295 Submitting a Record for Approval 4:11
Lecture 296 Approvals via Chatter 4:48
Lecture 297 Introduction to Processes and the Process Builder 11:15
Lecture 298 Creating Flows with the Flow Builder 5:45
Lecture 299 Converting Workflow Rules to Flows Text
Lecture 300 Installing Flows via the AppExchange 6:3

Section 9 : Webassessor Registration

Lecture 301 Webassessor Registration and Scheduling an Exam 5:9
Lecture 302 Taking the Exam – Online vs On-Site 10:26

Section 10 : Breaking In Getting Experience

Lecture 303 Grow Where You Are Planted 7:59