Section 1 : Lets get started

 		Lecture 1 Current State Of Retail
Lecture 2 Why Retail Training can turn your business around 11:31
Lecture 3 Competitive Advantage 6:25
Lecture 4 Before The Doors Open

Section 2 : Rules of Retail Customer Service that will take you to the next level!

 		Lecture 5 First x5 Rules 5:7
Lecture 6 Rules 6-10 8:22
Lecture 7 Rules 11-15 7:28

Section 3 : Practical Techniques

 		Lecture 8 Know your enemy
Lecture 9 Know your prices 1:36
Lecture 10 Walk The Store 2:58

Section 4 : The Sale Giving Service

 		Lecture 11 Open the sale
Lecture 12 Customers Talking Now What
Lecture 13 Demonstration 7:55
Lecture 14 Closing the sale 5:10