Section 1 : Introduction

 		Lecture 1 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM Pdf
Lecture 2 What are Difficult Conversations and Why Do We Avoid Them- 4:26
Lecture 3 Exercise Difficult Conversations and Why We Avoid Them Text
Lecture 4 Consequences of Avoiding Difficult Conversations 5:20
Lecture 5 Exercise The Cost of Not Having Difficult Conversations Text
Lecture 6 About Certification Pdf

Section 2 : Taking Responsibility

 		Lecture 7 Preparing Yourself First
Lecture 8 Exercise Preparing Yourself Text
Lecture 9 Defining Desired Outcomes 4:35
Lecture 10 Exercise Defining the Desired Outcome Text
Lecture 11 Timing and Location 6:23
Lecture 12 Exercise The Importance of Timing and Location Text

Section 3 : Facilitating the Conversation

 		Lecture 13 Beginning the Conversation 4:42
Lecture 15 Exercise Beginning the Conversation Text
Lecture 15 Managing Emotions- Prepare 5:39
Lecture 16 Exercise Managing Emotions Being Prepared Text
Lecture 17 Managing Emotions- During Conversations
Lecture 18 Exercise Managing Emotions During the Conversation Text
Lecture 19 Example Scenarios 5:10

Section 4 : Communication Strategies

 		Lecture 20 Communication Mistakes to Avoid 5:11
Lecture 21 Exercise Communication Mistakes to Avoid Text
Lecture 22 Effective Communication Techniques 4:33
Lecture 23 Exercise Effective Communication Techniques Text
Lecture 24 Effective Listening
Lecture 25 Exercise Effective Listening Text

Section 5 : Wrap-Up and Next Steps

 		Lecture 26 Tips for Avoiding Future Difficult Conversations
Lecture 27 Conclusion and What's Next