Section 1 : Introduction
Lecture 1 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM
Lecture 2 What are Difficult Conversations and Why Do We Avoid Them- 00:04:26 Duration
Lecture 3 Exercise Difficult Conversations and Why We Avoid Them
Lecture 4 Consequences of Avoiding Difficult Conversations 00:05:20 Duration
Lecture 5 Exercise The Cost of Not Having Difficult Conversations
Lecture 6 About Certification

Section 2 : Taking Responsibility
Lecture 1 Preparing Yourself First
Lecture 2 Exercise Preparing Yourself
Lecture 3 Defining Desired Outcomes 00:04:35 Duration
Lecture 4 Exercise Defining the Desired Outcome
Lecture 5 Timing and Location 00:06:23 Duration
Lecture 6 Exercise The Importance of Timing and Location

Section 3 : Facilitating the Conversation
Lecture 1 Beginning the Conversation 00:04:42 Duration
Lecture 2 Exercise Beginning the Conversation
Lecture 3 Managing Emotions- Prepare 00:05:39 Duration
Lecture 4 Exercise Managing Emotions Being Prepared
Lecture 5 Managing Emotions- During Conversations
Lecture 6 Exercise Managing Emotions During the Conversation
Lecture 7 Example Scenarios 00:05:10 Duration

Section 4 : Communication Strategies
Lecture 1 Communication Mistakes to Avoid 00:05:11 Duration
Lecture 2 Exercise Communication Mistakes to Avoid
Lecture 3 Effective Communication Techniques 00:04:33 Duration
Lecture 4 Exercise Effective Communication Techniques
Lecture 5 Effective Listening
Lecture 6 Exercise Effective Listening

Section 5 : Wrap-Up and Next Steps
Lecture 1 Tips for Avoiding Future Difficult Conversations
Lecture 2 Conclusion and What's Next