Section 1 : Chapter 1
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Lecture 1 | INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM |
Section 2 : Give Distinguishing Service
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Lecture 1 | Becoming The Best | |
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Lecture 2 | Entrepreneurs Discuss Distinguishing Service | |
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Lecture 3 | Exercise 1 |
Section 3 : The Importance of Customer Service
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Lecture 1 | The Importance of Distinguishing Service | 00:05:16 Duration |
Section 4 : Customer Service Strategies
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Lecture 1 | Strategies for Distinguishing Service |
Section 5 : Customer Service Systems
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Lecture 1 | The Service is in the System | |
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Lecture 2 | Customer Service Systems | |
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Lecture 3 | Shasta Leatherworks - Prineville, Oregon | |
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Lecture 4 | Mike Domeyer - Shasta Leatherwors Lifetime Guarantee- | |
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Lecture 5 | Exercise 2 | |
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Lecture 6 | A Final Thought |
