Section 1 : Welcome to How to Build Customer Loyalty
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Lecture 1 | Welcome to How to Build Customer Loyalty |
Section 2 : Customer Loyalty
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Lecture 1 | Customer Lifetime Value | 00:02:39 Duration |
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Lecture 2 | Designing a Customer Loyalty Program | 00:03:48 Duration |
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Lecture 3 | Examples of Loyalty Programs that Worked | |
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Lecture 4 | More Loyalty Programs | |
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Lecture 5 | Keep Customers Keen |
Section 3 : Retaining Customers
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Lecture 1 | Strategies to Retain Customers | |
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Lecture 2 | Ross Beard’s 5 Ways to Retain a Customer |
Section 4 : Customer Advocates
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Lecture 1 | How to Create True Customer Advocates | |
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Lecture 2 | A Quote | |
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Lecture 3 | How Easy it is to Create Customer Opponents Rather than Advocates | 00:03:14 Duration |
Section 5 : Congratulations! You now know how to Build Customer Loyalty
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Lecture 1 | How to Build Customer Loyalty | 00:00:33 Duration |
