Section 1 : Welcome to How to Build Customer Loyalty

 		Lecture 1 Welcome to How to Build Customer Loyalty

Section 2 : Customer Loyalty

 		Lecture 2 Customer Lifetime Value 2:39
Lecture 3 Designing a Customer Loyalty Program 3:48
Lecture 4 Examples of Loyalty Programs that Worked
Lecture 5 More Loyalty Programs Text
Lecture 6 Keep Customers Keen Text

Section 3 : Retaining Customers

 		Lecture 7 Strategies to Retain Customers
Lecture 8 Ross Beard’s 5 Ways to Retain a Customer

Section 4 : Customer Advocates

 		Lecture 9 How to Create True Customer Advocates
Lecture 10 A Quote Text
Lecture 11 How Easy it is to Create Customer Opponents Rather than Advocates 3:14

Section 5 : Congratulations! You now know how to Build Customer Loyalty

 		Lecture 12 How to Build Customer Loyalty 0:33