Section 1 : customer service masterclass turn buyers into raving-fans

Lecture 1 welcome 4:19
Lecture 2 how-to-get-the-most-out-of-this-course 0:53
Lecture 3 what-is-customer-service 3:18
Lecture 4 why-does-customer-service-matter
Lecture 5 the-foundations-of-exceptional-customer-service 0:16
Lecture 6 foundations-getting-to-know-your-customers 3:54
Lecture 7 foundations-how-well-does-everyone-else-know-your-customers 1:46
Lecture 8 foundations-the-importance-of-knowing-your-product 1:8
Lecture 9 foundations-your-brand-voice 1:35
Lecture 10 foundations-customer-service-communication-channels 6:50
Lecture 11 the-importance-of-effective-communication 0:19
Lecture 12 communication-improving-your-listening-skills 3:43
Lecture 13 communication-friendliness-in-customer-service 2:24
Lecture 14 communication-optimizing-your-appearance-body-language 5:35
Lecture 15 communication-mastering-your-voice 3:51
Lecture 16 communication-words-phrases-to-use-or-avoid-using-with-customers
Lecture 17 proactive-customer-service 0:40
Lecture 18 proactive-the-most-important-aspect-of-proactive-service 1:31
Lecture 19 INTRODUCTION TO BRAINMEASURES PROCTOR SYSTEM Pdf
Lecture 20 proactive-building-customer-service-into-your-systems
Lecture 21 proactive-checking-in-with-customers 1:55
Lecture 22 proactive-using-social-media-to-delight-your-customers 3:31
Lecture 23 proactive-a-better-way-to-handle-mistakes 1:39
Lecture 24 proactive-going-above-and-beyond-for-your-customers 3:26
Lecture 25 reactive-customer-service 0:36
Lecture 26 reactive-don-t-keep-them-waiting 1:38
Lecture 27 reactive-a-reminder-to-listen 1:33
Lecture 28 reactive-how-to-apologize-to-customers-effectively 6:44
Lecture 29 reactive-how-to-turn-unhappy-customers-into-lifelong-fans
Lecture 30 customer-service-examples 0:44
Lecture 31 example-1 2:55
Lecture 32 example-2 2:5
Lecture 33 example-3 2:52
Lecture 34 example-4 1:12
Lecture 35 mental-health-in-customer-service
Lecture 36 reviewing-key-concepts 4:56
Lecture 37 wrapping-up 0:37