Section 1 : Conflict Resolution
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Lecture 1 | Conflict resolution promotion video | 00:03:04 Duration |
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Lecture 2 | Conflict intro and lessons | 00:02:35 Duration |
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Lecture 3 | Difference between disagreement problem conflict | 00:05:41 Duration |
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Lecture 4 | Aspects of a conflict | 00:05:00 Duration |
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Lecture 5 | Causes of a conflict | 00:04:56 Duration |
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Lecture 6 | Signs of a conflict | 00:06:32 Duration |
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Lecture 7 | Perceptions and assumptions | |
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Lecture 8 | Behavioural styles | |
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Lecture 9 | Steps to clarify a conflict | |
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Lecture 10 | Conflict styles and outcomes | |
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Lecture 11 | Communication is key | |
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Lecture 12 | Reflective listening | 00:04:08 Duration |
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Lecture 13 | Best practices on conflict resolution | 00:07:24 Duration |
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Lecture 14 | Conflict wrap up | 00:10:04 Duration |
