Section 1 : Welcome to the course!
Lecture 1 Is this course for you
Lecture 2 About Certification

Section 2 : What to say in an email and how tosay it
Lecture 1 Pre-quiz what tosayinanemailand how tosay it
Lecture 2 International team- Cultural considerations when w
Lecture 3 SCRAP - how to structure your email 00:02:48 Duration
Lecture 4 NEW Email template for SCRAP
Lecture 5 How to write clearly with the rule of one 00:02:02 Duration
Lecture 6 NEW- How to reply to a confusing email 00:04:02 Duration
Lecture 7 NEW Email template for TIC
Lecture 8 Layout tips for better emails 00:02:22 Duration
Lecture 9 What to say and how to say it keypointstoremember

Section 3 : When to say it by email

Lecture 1 Pre-quiz when to email (and when not to)
Lecture 2 Things you should never say in an email
Lecture 3 When to email - and when not to 00:04:01 Duration
Lecture 4 How long should you take to reply to every email 00:05:10 Duration
Lecture 5 When to email and when not tokey pointsto remembe

Section 4 : Email greetings signoffs signaturesandsubject lines
Lecture 1 Pre-quiz email greetingssignoffssignatures and sub
Lecture 2 Email greetings - how to address your recipient po 00:02:42 Duration
Lecture 3 Email sign-offs and signatures - how to end polite 00:03:32 Duration
Lecture 4 How to write a compelling subject line 00:02:32 Duration
Lecture 5 Greetings sign-offs signatures and subjectlines ke

Section 5 : More email best practices
Lecture 1 Pre-quiz more emailbestpractices
Lecture 2 Urgent emails- when to flag them as important or h 00:02:32 Duration
Lecture 3 How to use the 'To' field, 'Cc', 'Bcc' and 'Reply
Lecture 4 Best practice for sending attachments
Lecture 5 How to write a helpful out of office message 00:02:10 Duration
Lecture 6 Proofreading your email - including the one thing 00:02:36 Duration
Lecture 7 Email best practice key pointstoremember