Section 1 : Introduction
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Lecture 1 | What to Expect |
Section 2 : What is Customer Service
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Lecture 1 | Introduction | 00:00:24 Duration |
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Lecture 2 | Stand out from competitors | 00:03:30 Duration |
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Lecture 3 | Is it a Basic or a Delight | 00:05:53 Duration |
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Lecture 4 | The Ten things to NEVER fail on | 00:09:40 Duration |
Section 3 : Ways to Generate Ideas
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Lecture 1 | Introduction | 00:01:01 Duration |
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Lecture 2 | Idea 1 - It's Easy to Give. | 00:04:22 Duration |
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Lecture 3 | Idea 2 - Unrequested Perks | 00:03:34 Duration |
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Lecture 4 | Idea 3 - Creative Swiping | 00:03:57 Duration |
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Lecture 5 | Idea 4 - The Worst Company Ever | 00:02:38 Duration |
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Lecture 6 | Idea 5 - Watch and Learn | 00:04:28 Duration |
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Lecture 7 | idea 6 - Invite the Queen for Tea | 00:02:57 Duration |
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Lecture 8 | Idea 7 - Life In Their Shoes | 00:05:23 Duration |
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Lecture 9 | Idea 8 - Be A Rule Breaker | 00:04:00 Duration |
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Lecture 10 | Idea 9 - Staying Alert for Opportunities | 00:02:38 Duration |
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Lecture 11 | idea 10 - It's a Personal Relationship | 00:03:26 Duration |
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Lecture 12 | Idea 11 - Why to Welcome Returns-Refunds | 00:02:35 Duration |
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Lecture 13 | Idea 12 - Ask Others | |
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Lecture 14 | Idea 13 - Getting Tech Savvy | 00:05:00 Duration |
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Lecture 15 | Idea 14 - Above Expectations | 00:04:28 Duration |
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Lecture 16 | Idea 15 - Just Doing the Basics | 00:02:47 Duration |
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Lecture 17 | Take a moment | |
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Lecture 18 | Idea 16 - MMFI | 00:02:44 Duration |
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Lecture 19 | Idea 17 - Every Contact Point | 00:01:00 Duration |
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Lecture 20 | Idea 18 - Which Communication Method | 00:01:00 Duration |
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Lecture 21 | Idea 19 - Be Better than Competitors | 00:03:39 Duration |
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Lecture 22 | Idea 20 - Is Marketing Customer Care | 00:05:19 Duration |
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Lecture 23 | Idea 21 - Avoid Perceived Indifference | 00:03:53 Duration |
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Lecture 24 | Idea 22 - Be Flexible | 00:03:53 Duration |
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Lecture 25 | Idea 23 - Life Should be Fun! | |
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Lecture 26 | Idea 24 - Fast or Slow | 00:04:27 Duration |
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Lecture 27 | Idea 25 - Personalisation | 00:02:30 Duration |
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Lecture 28 | Idea 26 - How Good is Your Memory | 00:02:16 Duration |
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Lecture 29 | Idea 27 - I Promise | 00:01:53 Duration |
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Lecture 30 | Idea 28 - Keep in Touch | 00:01:49 Duration |
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Lecture 31 | Idea 29 - Which Personality Type | 00:02:38 Duration |
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Lecture 32 | Idea 30 - Where to Invest | 00:04:06 Duration |
Section 4 : Wrap Up
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Lecture 1 | Congratulations |
