Section 1 : Introduction

lecture 1 What to Expect

Section 2 : What is Customer Service

lecture 2 Introduction 0:24
lecture 3 Stand out from competitors 3:30
lecture 4 Is it a Basic or a Delight 5:53
lecture 5 The Ten things to NEVER fail on 9:40

Section 3 : Ways to Generate Ideas

lecture 6 Introduction 1:1
lecture 7 Idea 1 - It's Easy to Give. 4:22
lecture 8 Idea 2 - Unrequested Perks 3:34
lecture 9 Idea 3 - Creative Swiping 3:57
lecture 10 Idea 4 - The Worst Company Ever 2:38
lecture 11 Idea 5 - Watch and Learn 4:28
lecture 12 idea 6 - Invite the Queen for Tea 2:57
lecture 13 Idea 7 - Life In Their Shoes 5:23
lecture 14 Idea 8 - Be A Rule Breaker 4:0
lecture 15 Idea 9 - Staying Alert for Opportunities 2:38
lecture 16 idea 10 - It's a Personal Relationship 3:26
lecture 17 Idea 11 - Why to Welcome Returns-Refunds 2:35
lecture 18 Idea 12 - Ask Others
lecture 19 Idea 13 - Getting Tech Savvy 5:0
lecture 20 Idea 14 - Above Expectations 4:28
lecture 21 Idea 15 - Just Doing the Basics 2:47
lecture 22 Take a moment
lecture 23 Idea 16 - MMFI 2:44
lecture 24 Idea 17 - Every Contact Point 1:0
lecture 25 Idea 18 - Which Communication Method 1:0
lecture 26 Idea 19 - Be Better than Competitors 3:39
lecture 27 Idea 20 - Is Marketing Customer Care 5:19
lecture 28 Idea 21 - Avoid Perceived Indifference 3:53
lecture 29 Idea 22 - Be Flexible 3:53
lecture 30 Idea 23 - Life Should be Fun!
lecture 31 Idea 24 - Fast or Slow 4:27
lecture 32 Idea 25 - Personalisation 2:30
lecture 33 Idea 26 - How Good is Your Memory 2:16
lecture 34 Idea 27 - I Promise 1:53
lecture 35 Idea 28 - Keep in Touch 1:49
lecture 36 Idea 29 - Which Personality Type 2:38
lecture 37 Idea 30 - Where to Invest 4:6

Section 4 : Wrap Up

lecture 38 Congratulations