Customer Service Certification

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Topics covered - Syllabus

  • Better Service through Surveys: Questionnaires, Focus Groups, and Interviews
  • Building a Winning Service Strategy
  • Championing Customer Service
  • Coaching Service Excellence
  • Creating Customer Service Strategy
  • Customer management
  • Customer Needs
  • Customer Relationship Management
  • Customer satisfaction survey
  • Customer Service on the Internet
  • Customer service outsourcing
  • Customer service technology
  • Dealing with Difficult Customers
  • In-Focused or Customer-Focused: Where Do You Stand
  • Introduction to customer service
  • Phone Etiquette
  • Resolving Situations Arising out of Bad Customer Service

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